Notifications when Bad Signature problem occurs

Discussion in 'ESET NOD32 Antivirus' started by jst3751, Jun 15, 2011.

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  1. jst3751

    jst3751 Registered Member

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    With yesterdays bad signature problem, a question comes up.

    Why isn't there a way that we can be notified via email or text message that a signature problem has occured and suggesting we check our servers and workstations?
     
  2. Marcos

    Marcos Eset Staff Account

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    An alert was posted on the main support page immediately:
     

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  3. jst3751

    jst3751 Registered Member

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    That is just fine and dandy, if some one were to go to the support page.

    But what about those of us busy on other work, which in my case I was out of the office, that did not know there was any problem and had no inkling that maybe there is a reason to check the support page?

    Had there been a email notification sent out, I could have easily dealt with the issue earlier.
     
  4. dmaasland

    dmaasland Registered Member

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    Depending on where you are, some distributors might actually have a warning system for this. You chould contact your reseller / distributor about this.
     
  5. jst3751

    jst3751 Registered Member

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    Corporate purchase direct from ESET.
     
  6. siljaline

    siljaline Former Poster

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    The issue was discussed, at length here
     
  7. jst3751

    jst3751 Registered Member

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    Sorry, but no the issue I am asking about was not discussed there. That is a discussion about the actual signature problem that occured on Tuesday.

    I am asking about a way of sending out notifications (such as on a opt-in list) to all notifiying them about a problem that is/has occured, such as the signature problem that occured on Tuesday.
     
  8. siljaline

    siljaline Former Poster

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    The purpose of this Forum and the ESET Support Site are for these purposes. I cannot remember the last time I recieved an unsolicited email from a software vendor addressed to myself informing me of such an issue. Had you had an open Support Ticket, then you would have had open dialogue with ESET via phone and or email.
    A full description of the differences between a virus signature update and a program module update.
     
    Last edited: Jun 16, 2011
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