Not so big but still a problem!

Discussion in 'Acronis True Image Product Line' started by Toby Coburn, Dec 8, 2004.

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  1. Toby Coburn

    Toby Coburn Guest

    When i try to reboot and after pressing "F11" i start "Acronis Startup Manager",
    i find that the mouse is frozen.I can use the up doun buttons only to change function.When i press button "Continue to boot windows",i see later when windows are loaded the mouse continues to be frozen and the only i can do to restart my pc and all working perfect.Is this a problem from True Image8.0 home edition or a problem in my pc? What the other users say? Anyone with the same experiance? Thanks.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Toby,

    Thank you for using Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    This problem is certainly concerned with Acronis True Image. Please contact support@acronis.com, describe the problem and let us know the full model name of your mouse and the type of interface it is connected to your computer (PS/2 or USB).

    Thank you.

    --
    Andrew Berezovsky
     
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