Not managed to take a good backup since purchase

Discussion in 'Acronis True Image Product Line' started by OldMike, Nov 24, 2005.

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  1. OldMike

    OldMike Guest

    Hi

    I am running Acronis True Image Version 9 build 2302 and sinc purchase and installation I have been unable to produce a viable backup. My system seems to sit at 0% complete for ever. I only want to back up selected Drives and folders as it is only a few files that I need in the event of a failure.

    I used the previous version as a trial and was very impressed hence my decision to buy but now I am truly very dissapointed. Has anyone experienced anything similar and more to the point is there a solution?

    Mike

    Windows XP SP2
    500 Mbyte memory
    Zone Alarm
     
  2. IanR

    IanR Guest

    I have exactly the same problem. In a way I'm relieved that it's not just me!
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello OldMike and IanR,

    Thank you for choosing Acronis Disk Backup Software.

    I'm really sorry for your inconvenience.

    Could you please download the latest version of Acronis drivers and install it with disabled logging?

    Please also make sure that the Acronis Scheduler 2 Service is started and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager).

    Please note that you can run the schedhlp.exe and schedul2.exe (\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File->New Task) or do the following:

    - Download schedmgr.exe application;

    - Start the Command Prompt from Start -> Programs -> Accessories menu;

    - Run the following command in the folder you saved the file to: schedmgr.exe service start

    If the problem still persists then please do the following:

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Reproduce the problem;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common Files\Acronis\Schedule2 folder;

    Please also collect the following information:

    - Whether you trying to create disk\partition image or file-based backup?

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Enable logging by running the above mentioned Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file;

    - Describe actions taken before the problem appears step-by-step.

    Submit a request for technical support. Attach all the collected files and information to your request along with the the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  4. stevee

    stevee Registered Member

    Joined:
    Nov 26, 2005
    Posts:
    2
    I am having the same problem. I am attempting to follow the information gathering instructions. I cannot find schedmgr.exe. Please tell me where to download it from.

    Thanks
     
  5. Pennhaven

    Pennhaven Guest

    I just want to add that I am experiencing this same issue. I am evaluating True Image 9 before deciding whether to purchase it as a replacement for G----. Initially I was impressed as I was easily able to use True Image to create an image of an entire partition, but when I attempted to use the folder/file imaging capability True Image froze at 0%. After several attempts with various combinations of files / folders selected I have had no success and am giving up. Too bad as this is the capability that I was looking forward to as it is a very useful feature that the competing product I am using does not offer.

    Sorry I don't have time to download drivers and go through a complex troubleshooting exercise to help debug Acronis' software. I wish the best for those who have already purchased it though.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello stevee,

    Thank you for choosing Acronis Disk Backup Software.

    Please download schedmgr.exe application here.

    If you have any further questions concerning our software, please feel free to contact us at your earliest convenience.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  7. btimms

    btimms Registered Member

    Joined:
    Dec 1, 2005
    Posts:
    44
    This is appears to be the same issue as I am having - sitting at 0%. When I checked the logs the message was a warning -- "Failed to log on to network path "D:|", with username "". Details:[Error opening the file. (0x40007)
     
  8. btimms

    btimms Registered Member

    Joined:
    Dec 1, 2005
    Posts:
    44
    I did the following and it seems to be working now.

    Uninstalled, deleted every occurance of Acronis in the registry , made sure there were no valid directories left and reinstalled on drive C: - I had installed the trial on C: and after purchase installed on E: (don't know if this had any effect). I think in my case it got mixed up because I started on C: and moved to E: - I uninstalled from C: - but the Acronis unistall leaves all the stuff in the registry apparantly entact from each install.

    Also tried the suggestion with the new drivers before uninstalling but that did not work either.
     
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