On my recommendation a friend installed the 9.0 version of True Image for his old Win2k box. Well after spending 4 hours over at his place last night I am not impressed with the product. It appeared to install ok but we were unable to peform even a simple backup of a 5 meg directory. The product appeared to go through the process but never made it past 1%. As well I came across a post on this forum that the user account that Acronis TI was being run under needed to be a member of superusers i.e. Administrator as well as the Backup operators. Is this indeed the case and if so why is the group membership in BAckup operators not automatically created during the installation procedure? After spending the 4 hours uninstalling and resinstalling the product and gave up and unistalled it. At least I think it is completely uninstalled. Even that process did not go too smoothly. I came across this post https://www.wilderssecurity.com/showpost.php?p=376168&postcount=13 indicating how to manually remove all traces of Acronis TI. Is this the correct procedure and if so what exactly is meant by "Delete Acronis Secure Zone either through the wizard or manually;" If the product was apparently uninstalled via the control panel add/remove option how is the above step doable??