Hello - and thank you for some useful info in these forums. This is my first post - can anybody help? I have used Norton Internet Security 2004 since January - with no problem at all. Earlier today I started getting some errors with Norton - and it said if errors continue to reinstall it. They did - so I did. But since re-installing - none of the ad blocking, private info blocking, website blocking etc. is working at all. All the settings are editable and indicate all is fine - but everything is ignored. After an hour the stats all still say 0 - although it is still reporting intrusions and still prompts when new programs try and use the internet. NAV still claims to be active - but is not checking outgoing mai - perhaps not incoming either. The problem is there when I reinstall the January software without updating - and with updating. Anybody got any ideas? A virus scan has produced no viruses.