I have downloaded the trial and if I can get my questions answered I'm going to buy the product. I used to have Norton Ghost (an older version). When performing image backups over the network to a file server, I booted both computers up with a network PC-DOS floppy that had a DOS version of Ghost on it. One was brought up as Master, the other as Slave. Anyway, I knew these image backups were good because Windows was NOT running when the image was created. All those open system files and what-not. Now, Acronis True Image gets rave reviews, but I can't find any detailed information on how Snapshot works. I need to get a very good feeling about the consistency of my images created with this product. How can it be a perfect image of the hard disk if 1) Windows system files are open and 2) the user is changing files while the image is being run/created? Any help is appreciated.