nod4 scanning on demand freezes

Hi
i have installed nod4 last built
last update
the only security software is not

i run and perform a scan on demand
it started but after some minutes i guess 10 minutes it stops and freeze
i can 't click stop i can't click pause

i can only reboot


what's up?

 

Have you tried using Process monitor to see what the scanner is actually doing? I can imagine it would take several minutes to scan archives which contain files several GB in size. Does disabling archives/sfx archives and email files make a difference?

 

no , it doesn't

 

Could you please run the scan and when it appears to stuck create a log from Process Monitor, filter out everything but records related to ekrn.exe and provide the log to customer care along with a short description of the problem.

 

installed nod32 v4 on a new laptop
and after some time ,the ondemand scanner freezes in the new laptop too

what should i do exactly?

PS
honestly is the detection rate of the 4v better then 3v?
because i like more a stable program and not a buggy av

 

Hello mantra, do you understand what Marcos is asking you to do with Process Explorer? Have you used this before/know how to use it?

 

nope , i did not use it

and marcos talked about Process Monitor and not Process explorer