NOD32 will not let me clean or delete any infections.

Discussion in 'NOD32 version 2 Forum' started by cheater87, Jun 3, 2008.

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  1. cheater87

    cheater87 Registered Member

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    All those options are greyed out and the only thing I can pick is Leave. How can I fix thiso_O?
     
  2. Marcos

    Marcos Eset Staff Account

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    Can you post a screenshot here? I haven't run into a case when ESS or EAV offered only the Leave option. What cleaning level do you use? (no cleaning, standard cleaning or strict cleaning?)
     
  3. cheater87

    cheater87 Registered Member

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    Here is a pic of it.

    Oh and how can I see what kind of cleaning I have selectedo_O
     

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    Last edited: Jun 3, 2008
  4. Bubba

    Bubba Updates Team

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    Two posts removed and a reminder this is Nod32 support. Any and all suggestions concerning how best to handle certain malware will be focused solely on Nod in this forum.

    Bubba
     
    Last edited: Jun 3, 2008
  5. ASpace

    ASpace Guest


    The fix is to upgrade to the newest version - NOD32 v3 .
    Otherwise , configure the scanning profile you use so that some action is taken when scanning files (Clean first , then Delete).
     
  6. cheater87

    cheater87 Registered Member

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    When I upgrade will it still be registered or will I have to re regestero_O
     
  7. ronjor

    ronjor Global Moderator

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    Download Version 3 if you wish and use your current user information. It should work.
     
  8. ASpace

    ASpace Guest


    No , you don't have to reregister . Just download and install over the current version , like Ron suggests. Reboot afterwards.

    It will take your current specific settings . Other will be default - you can keep safely them .

    Manual scan can be performed from Computer scan -> Standart scan
     
  9. cheater87

    cheater87 Registered Member

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    I can't figure out how to update 2.7 to the newest version.
     
  10. cheater87

    cheater87 Registered Member

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    Seeing how this is a java virus Noscript could of stopped this but I had to take it off the PC.
     
  11. ASpace

    ASpace Guest


    Very simple is it :)

    1. Download fresh new version of ESET NOD32 Antivirus 3.0 from
    http://www.eset.com/download . Make sure that you choose the correct version.

    2. Run the installer and follow the instructions ( a few clicks and confirmations)

    3. When the installation finishes , reboot the computer .

    4. Open the user interface (Update section) and make sure you update to the very latest signature
     
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