Protection status is "Antivirus protection is disabled. Virus scanner initialization failed. Most of the ESET Smart Security modules will not function properly." Went into advanced mode and checked "Enable Antivirus and antispyware protection" but it unchecks itself. Rebooting did not resolve issue. Unable to uninstall because uninstall fails with error that it is only valid for installed products. Remote uninstall failed. The logs are blank, so there is nothing to check.... I'm new to this product, and this is the only computer with this error. I am still rolling this out, and there are 40 odd computers that are working fine. OS = Windows XP SP3 Searched the KB with no helpful information at hand. One suggestion was to run update, but the update button is missing entirely.