I'm new to ESET. Have my first infected machine (that didn't take long, only a few weeks after purchasing NOD32). After repeated scans it always lists "unable to clean" under the Threat's Action column. The specific threat is listed as "probably a variant of Win32/Clemag.NAL trojan". So, in general, what is the next logical step when ERAC shows "unable to clean"? I was hoping I could right-click the threat and find an option that would link me to more info about this threat, possibly including manual removal instructions. But I do not see any such option. If I click on Details on the context menu, nothing appears/happens. I'm sure they must have more built into this product to aid admins when NOD32 can't clean a threat automatically, right?