nod32 v3 disables update password

I had scanned a 3.4 gig file with nod, but nod did not attempt to scan it. It did not even open up anything to even attempt to scan the file. This has happened before a few times.

Now, an hour after trying to scan the file, I now notice that nod has an alert saying that

I find this rather strange, for this to happen all of a sudden. My license is still current for the next 7 months & the password has not been changed.
It is wanting me to enter the details, which I have been trying to do by using the details supplied via the original email when I renewed my license. Nod keeps rejecting the details. This is really starting to annoy me, as I have been trying to enter the details for the last 15 minutes.
I have tried to copy&paste, type manually to no avail.

Anyone have any ideas?

Thanks in advance
David

 

Please submit a Customer care query using the integrated support form so that we can check your username and password.

 

I'm using V2.7 and the same thing has all of a sudden started happening to me today, when I try and update the virus signature it keeps rejecting my password/username.
Seems to be a recently occuring problem at Eset's side.

 

tnx Marcos for the reply. I thought I may have had to do what you have suggested. I was hoping that there may be a quick fix answer.

I sent the requests off using both methods.
Once again many thanks Marcos.

@ Darkoz

I glad I aint the only one having this sudden problem without warning.
Makes me feel much better let's hope it is a problem thier side. If it aint, its going to be a long wait, being a saturday
CHEERS

 

Strange, don't know if it's fixed for you yet but I just tried it again and now it's suddenly working fine.
Hope yours has corrected itself also.