Nod32 Updating problem

I have been a very satisfied user of a registered copy of Nod32 for 7
months.Recently I noticed it had stopped automatically updating at v1.935
when the current one was 1.937.When I tried to update manually I got an
error message "Error ocurred when updating program modules.(Cannot replace
current file)".Suspecting corruption I reinstalled Nod32 only to find that
it would now only update to v.1.876 with the same error message.Repetition of this process produces the same result.I followed the directions in Eset's FAQs for dealing with this error message but to no avail.I contacted the Eset support several times but their suggestions do not help.
I miss my Nod32.Is there anything in WinXP that could be the problem? Any
suggestions gratefully received.

 

Try this link:

http://www.nod32.com/support/ans/11d.htm

It sounds like what you're experiencing. Have you made any other changes to your system (installed SP2, etc.?)

 

SP2 was installed on my computer at the time I upgraded from Win98 to XP(Home).There was no immediate Nod32 problem resulting.
In Eset's suggestion for dealing with this error message they mention renaming file nod32.000.To what should it be renamed?Does it matter?

 

Hi Pushticat, welcome to Wilders, can you try downloading a FRESH copy of Nod32 from www.nod32.com

Uninstall your current version of Nod32

Remove the Eset Folder from C> Program Files.

Clean the registry of remaining Eset files.

Delete your TEMP files by doing the following:

Open up Internet Explorer

Click on Tools

Internet Options

General TAB

Temporary Internet Files

Delete Files

Delete All Offline Content.

Reinstall the FRESH copy of Nod32 that you downloaded above.

Hope this helps…

Let us know how you go…

Cheers

 

Thanks for the help.Unfortunately although I followed all instructions meticulously I still end up with v.1.876 and that damned error message.
Eset just sent me a patch to try,with instructions,that would delete all my Nod32 registry settings so I start fresh and even that didn't help.I'm beginning to think there is something wrong with my XP.

 

Are you installing as an Administrator?

Can you try deleting TEMP files using the Disk Cleanup Wizard as described here:

Windows 98, Me, 2000, and XP come with a Disk Cleanup Wizard that streamlines the process of clearing out unwanted temp files. To access the Wizard, click on the Start button and choose Programs (All Programs in Windows XP). Then choose Accessories, System Tools, and Disk Cleanup. (A shortcut is to click on Start, choose Run, and type in cleanmgr.)

The wizard will give you the option of cleaning up all your hard drive partitions, if you have more than one. It will show you how much space is being consumed by unneeded temporary Internet files, as well as other temporary files, downloaded program files, and offline Web pages. This Disk Cleanup Helper will even empty the Recycle Bin for you. Just check the box in front of the item, click OK, and the wizard will clean up your disk. Get rid of at least the temporary Internet files and other temporary files. Remember that the files in the Recycle Bin take up hard drive space, so you may want to have the wizard empty your trash as well.

There is another method here:

http://personal-computer-tutor.com/deletingtempfiles.htm

Cheers

 

Can you please list all other programs that you have installed and their verision numbers.

Cheers

 

No need fortunately.I have just this minute succeeded in updating to the current version.On a whim I used jv16 Power Tools to clean the registry (167 items) and that must have removed the impediment whatever it was.Thanks a lot anyway.

 

Good to see.

All the best...

Cheers