Nod32 Updating problem

Discussion in 'NOD32 version 2 Forum' started by pushticat, Dec 2, 2004.

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  1. pushticat

    pushticat Registered Member

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    I have been a very satisfied user of a registered copy of Nod32 for 7
    months.Recently I noticed it had stopped automatically updating at v1.935
    when the current one was 1.937.When I tried to update manually I got an
    error message "Error ocurred when updating program modules.(Cannot replace
    current file)".Suspecting corruption I reinstalled Nod32 only to find that
    it would now only update to v.1.876 with the same error message.Repetition of this process produces the same result.I followed the directions in Eset's FAQs for dealing with this error message but to no avail.I contacted the Eset support several times but their suggestions do not help.
    I miss my Nod32.Is there anything in WinXP that could be the problem? Any
    suggestions gratefully received.
     
  2. anotherjack

    anotherjack Registered Member

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  3. pushticat

    pushticat Registered Member

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    SP2 was installed on my computer at the time I upgraded from Win98 to XP(Home).There was no immediate Nod32 problem resulting.
    In Eset's suggestion for dealing with this error message they mention renaming file nod32.000.To what should it be renamed?Does it matter?
     
  4. ronjor

    ronjor Global Moderator

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    Name it nod32.000.old
     
  5. Blackspear

    Blackspear Global Moderator

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    Hi Pushticat, welcome to Wilders, can you try downloading a FRESH copy of Nod32 from www.nod32.com

    Uninstall your current version of Nod32

    Remove the Eset Folder from C> Program Files.

    Clean the registry of remaining Eset files.

    Delete your TEMP files by doing the following:

    Open up Internet Explorer

    Click on Tools

    Internet Options

    General TAB

    Temporary Internet Files

    Delete Files

    Delete All Offline Content.

    Reinstall the FRESH copy of Nod32 that you downloaded above.

    Hope this helps…

    Let us know how you go…

    Cheers :D
     
  6. pushticat

    pushticat Registered Member

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    Thanks for the help.Unfortunately although I followed all instructions meticulously I still end up with v.1.876 and that damned error message.
    Eset just sent me a patch to try,with instructions,that would delete all my Nod32 registry settings so I start fresh and even that didn't help.I'm beginning to think there is something wrong with my XP.
     
  7. Blackspear

    Blackspear Global Moderator

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    Are you installing as an Administrator?

    Can you try deleting TEMP files using the Disk Cleanup Wizard as described here:

    Windows 98, Me, 2000, and XP come with a Disk Cleanup Wizard that streamlines the process of clearing out unwanted temp files. To access the Wizard, click on the Start button and choose Programs (All Programs in Windows XP). Then choose Accessories, System Tools, and Disk Cleanup. (A shortcut is to click on Start, choose Run, and type in cleanmgr.)

    The wizard will give you the option of cleaning up all your hard drive partitions, if you have more than one. It will show you how much space is being consumed by unneeded temporary Internet files, as well as other temporary files, downloaded program files, and offline Web pages. This Disk Cleanup Helper will even empty the Recycle Bin for you. Just check the box in front of the item, click OK, and the wizard will clean up your disk. Get rid of at least the temporary Internet files and other temporary files. Remember that the files in the Recycle Bin take up hard drive space, so you may want to have the wizard empty your trash as well.

    There is another method here:

    http://personal-computer-tutor.com/deletingtempfiles.htm

    Cheers :D
     
  8. Blackspear

    Blackspear Global Moderator

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    Can you please list all other programs that you have installed and their verision numbers.

    Cheers :D
     
  9. pushticat

    pushticat Registered Member

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    No need fortunately.I have just this minute succeeded in updating to the current version.On a whim I used jv16 Power Tools to clean the registry (167 items) and that must have removed the impediment whatever it was.Thanks a lot anyway.
     
  10. Blackspear

    Blackspear Global Moderator

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    Good to see.

    All the best...

    Cheers :D
     
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