NOD32 Update Problem

Discussion in 'NOD32 version 2 Forum' started by cwchow, Jan 9, 2006.

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  1. cwchow

    cwchow Guest

    This problem happened few months ago, after I posted the problem here it seems to be solved already, but it's coming back during the last few weeks.

    NOD32 seems to be having problem updating itself, very frequently a windows popped up and say "Downloaded file is damaged", and many times I have to click the UPDATE NOW button to update myself, but not without several trials until it successfully downloaded and installed the updates...

    This has caused some inconvenience to me, like when I was watching a full screen movie at my desktop sometimes it would, out of nowhere, popped up a windows saying "Downloaded file is damaged"... This really annoyed me! I know that when NOD32 failed to download the updates it will re-try until it has downloaded the file successfully, but how can I set it to STOP POPPING UP THOSE FREAKING ANNOYING POP-UPS when it has failed to do so??

    Here's the log for the past week:

    Time Module Event User
    1/10/2006 11:52:58 AM Update Update attempt failed (Downloaded file is damaged.) (USERNAME)\(USER)
    1/10/2006 11:47:19 AM Update Update attempt failed (Downloaded file is damaged.)
    1/10/2006 10:48:36 AM Update Update attempt failed (Downloaded file is damaged.)
    1/10/2006 9:52:23 AM Update Update attempt failed (Downloaded file is damaged.)
    1/10/2006 8:52:22 AM Update Update attempt failed (Downloaded file is damaged.)
    1/10/2006 7:52:21 AM Update Update attempt failed (Downloaded file is damaged.)
    1/10/2006 6:52:22 AM Update Update attempt failed (Downloaded file is damaged.)
    1/10/2006 5:52:21 AM Update Update attempt failed (Downloaded file is damaged.)
    1/10/2006 4:52:22 AM Update Update attempt failed (Downloaded file is damaged.)
    1/10/2006 3:52:22 AM Update Update attempt failed (Downloaded file is damaged.)
    1/10/2006 2:52:22 AM Update Update attempt failed (Downloaded file is damaged.)
    1/10/2006 1:46:59 AM Update Update attempt failed (Downloaded file is damaged.)
    1/9/2006 21:58:00 PM Kernel Statistical information has been sent to Eset.
    1/9/2006 21:57:33 PM Kernel Statistical information has been sent to Eset.
    1/9/2006 21:57:05 PM Kernel Statistical information has been sent to Eset.
    1/9/2006 21:56:42 PM Kernel Statistical information has been sent to Eset.
    1/9/2006 6:43:18 AM Update Update attempt failed (Downloaded file is damaged.)
    1/9/2006 5:43:16 AM Update Update attempt failed (Downloaded file is damaged.)
    1/9/2006 4:43:15 AM Update Update attempt failed (Downloaded file is damaged.)
    1/9/2006 3:43:18 AM Update Update attempt failed (Downloaded file is damaged.)
    1/9/2006 2:43:19 AM Update Update attempt failed (Downloaded file is damaged.)
    1/9/2006 1:43:17 AM Update Update attempt failed (Downloaded file is damaged.)
    1/9/2006 0:43:22 AM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 23:45:17 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 23:45:12 PM Update Error connecting to server u3.eset.com.
    1/8/2006 22:43:15 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 21:43:15 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 20:43:14 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 19:43:15 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 18:43:02 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 17:42:23 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 15:42:09 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 14:42:07 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 13:42:10 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 12:42:09 PM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 10:42:08 AM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 8:42:09 AM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 7:42:19 AM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 6:42:19 AM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 5:42:11 AM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 4:42:11 AM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 3:42:05 AM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 2:42:12 AM Kernel Statistical information has been sent to Eset.
    1/8/2006 2:42:10 AM Kernel Statistical information has been sent to Eset.
    1/8/2006 2:42:08 AM Kernel Statistical information has been sent to Eset.
    1/8/2006 2:42:06 AM Kernel Statistical information has been sent to Eset.
    1/8/2006 1:42:07 AM Update Update attempt failed (Downloaded file is damaged.)
    1/8/2006 0:42:06 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 23:42:17 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 22:42:05 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 21:42:05 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 20:42:04 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 19:42:05 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 18:42:04 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 17:42:05 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 16:42:05 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 15:42:05 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 14:42:06 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 13:42:05 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 12:42:05 PM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 11:42:05 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 10:42:09 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 9:42:14 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 8:42:11 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 7:42:08 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 6:42:10 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 5:42:12 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 4:42:15 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 3:42:12 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 2:42:13 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 1:42:13 AM Update Update attempt failed (Downloaded file is damaged.)
    1/7/2006 0:42:05 AM Update Update attempt failed (Downloaded file is damaged.)
    1/6/2006 23:42:17 PM Update Update attempt failed (Downloaded file is damaged.)
    1/6/2006 22:42:05 PM Update Update attempt failed (Downloaded file is damaged.)
    1/6/2006 21:41:26 PM Update Update attempt failed (Downloaded file is damaged.)
    1/6/2006 6:28:54 AM Update Update attempt failed (Downloaded file is damaged.)
    1/6/2006 5:28:53 AM Update Update attempt failed (Downloaded file is damaged.)
    1/6/2006 4:28:54 AM Update Update attempt failed (Downloaded file is damaged.)
    1/6/2006 3:28:58 AM Update Update attempt failed (Downloaded file is damaged.)
    1/6/2006 2:28:57 AM Update Update attempt failed (Downloaded file is damaged.)
    1/6/2006 1:28:55 AM Update Update attempt failed (Downloaded file is damaged.)
    1/6/2006 0:28:51 AM Update Update attempt failed (Downloaded file is damaged.)
    1/5/2006 23:28:54 PM Update Update attempt failed (Downloaded file is damaged.)
    1/5/2006 22:28:51 PM Update Update attempt failed (Downloaded file is damaged.)
    1/5/2006 21:28:28 PM Update Update attempt failed (Downloaded file is damaged.)
    1/5/2006 6:24:24 AM Update Update attempt failed (Downloaded file is damaged.)
    1/5/2006 5:24:25 AM Update Update attempt failed (Downloaded file is damaged.)
    1/4/2006 23:24:22 PM Kernel Statistical information has been sent to Eset.
    1/4/2006 22:24:43 PM Kernel Statistical information has been sent to Eset.
    1/4/2006 22:24:41 PM Kernel Statistical information has been sent to Eset.
    1/4/2006 22:24:38 PM Kernel The virus signature database has been successfully updated to version 1.1351 (20060103).
    1/4/2006 22:24:11 PM Update Update attempt failed (Downloaded file is damaged.) CWCHOW\CChow
    1/4/2006 22:24:06 PM Update Update attempt failed (Downloaded file is damaged.) CWCHOW\CChow
    1/4/2006 22:24:01 PM Update Update attempt failed (Downloaded file is damaged.) CWCHOW\CChow
    1/4/2006 22:23:57 PM Update Update attempt failed (Downloaded file is damaged.) CWCHOW\CChow
    1/4/2006 21:23:06 PM Update Update attempt failed (Downloaded file is damaged.)
    1/4/2006 6:10:31 AM Update Update attempt failed (Downloaded file is damaged.)
    1/4/2006 5:10:32 AM Update Update attempt failed (Downloaded file is damaged.)
    1/4/2006 4:10:36 AM Update Update attempt failed (Downloaded file is damaged.)
    1/4/2006 3:12:31 AM Update Update attempt failed (Downloaded file is damaged.)
    1/4/2006 3:12:25 AM Update Error connecting to server 82.165.250.33.
    1/4/2006 2:10:27 AM Update Update attempt failed (Downloaded file is damaged.)
    1/4/2006 1:11:27 AM Update Update attempt failed (Downloaded file is damaged.)
    1/4/2006 0:10:26 AM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 23:10:38 PM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 22:10:35 PM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 21:10:25 PM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 20:09:31 PM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 6:15:24 AM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 5:15:25 AM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 4:17:28 AM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 4:17:20 AM Update Error connecting to server 82.165.250.33.
    1/3/2006 3:17:34 AM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 3:17:22 AM Update Error connecting to server 82.165.250.33.
    1/3/2006 2:15:27 AM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 1:15:21 AM Update Update attempt failed (Downloaded file is damaged.)
    1/3/2006 0:15:22 AM Update Update attempt failed (Downloaded file is damaged.)
     
  2. Capp

    Capp Registered Member

    Joined:
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    Quick question,

    You do have it on "Choose Automatically" for your servers right? Most likley but I thought I would ask just the same.

    Also, If you go to:

    NOD32 System Tools | System Setup | Setup, there is an option for "Silent Mode". If this is checked, NOD will only notify you if need to take action.

    This should keep it from popping up just to tell you it is damaged.

    Let us know how you go :)
     
  3. cwchow

    cwchow Guest

    Oh thanks, I have already checked the silent mode as told.

    And yes, "Choose Automatically" for the servers is selected, but the failed attempts to connect and downloading from the servers really concerned me...
     
  4. Marcos

    Marcos Eset Staff Account

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    What oper. system are you using?
     
  5. cwchow

    cwchow Guest

    Win XP Home Edition SP2 (Fully Patched).
     
  6. Marcos

    Marcos Eset Staff Account

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    Well, I just realized that I cannot send you a personal message as you are not registered at Wilders'. Please drop an email to support[at]eset.com with a link to this thread.
     
  7. The Seeker

    The Seeker Registered Member

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    I too have been receiving this message (Downloaded file is damaged) almost every time there's an update available. The bizarre thing is that during my trial period (3 weeks) I never had this problem.

    After getting my 2 year license, installing, then trying to update, I received the aforementioned error the very first time.

    Surely the fact that I'm now using a licensed version couldn't affect my updates? It certainly seems this way though.
     
  8. alglove

    alglove Registered Member

    Joined:
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    Seeker, try this:

    Download a FRESH copy of NOD32.
    Uninstall current NOD32.
    Reboot.
    Remove C:\Program Files\Eset folder.
    Install new NOD32.
    Reboot.

    It could be you had some remnants left over from the trial version.
     
  9. The Seeker

    The Seeker Registered Member

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    This is exactly what I did when I purchased my license. Uninstalled the trial version, rebooted, removed said folder, installed paid version and rebooted.

    I'm really at a loss as to why this is happening :doubt:

    Thanks for your advice nonetheless mate, I appreciate it.
     
  10. Marcos

    Marcos Eset Staff Account

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    Just in case, did you install the latest version 2.51.20?
     
  11. The Seeker

    The Seeker Registered Member

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    No I have the 2.50.45 version. I'm now assuming I should grab version 2.51.20?

    Incidentally, the version I'm using now was from the download link contained in my registration e-mail. Also, it appears that 2.51.20 is the 64-BIT version.
     
  12. Marcos

    Marcos Eset Staff Account

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    2.51.20 is for both 32 and 64-bit platforms, I strongly recommend that you give it a try.
     
  13. The Seeker

    The Seeker Registered Member

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    I will - thanks a lot Marcos :)

    Edit - I'll check back in a few days and let you know if the upgrade made a difference.
     
    Last edited: Jan 17, 2006
  14. The Seeker

    The Seeker Registered Member

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    Upgrading to 2.51.20 has fixed the "Downloaded file is damaged" error. Thanks again Marcos.
     
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