NOD32 Update Error

Discussion in 'NOD32 version 2 Forum' started by Carl.Butler, Mar 7, 2007.

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  1. Carl.Butler

    Carl.Butler Registered Member

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    I have a client who is experiencing the following error:

    Update (NOD32) "Error occurred while updating program modules (Attempting to download update for different platforms)."

    Any ideas on what might be causing this and how to fix it?

    Thanks
     
  2. Blackspear

    Blackspear Global Moderator

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    It sounds like they are attempting to install NOD32 for XP on a 98 machine, or vice versa.

    Cheers :D
     
  3. Carl.Butler

    Carl.Butler Registered Member

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    Thanks, but they are claiming that they haven't initiated anything so this must be an automatic update. They are running NOD32 2.5 on Windows XP SP2
     
  4. Blackspear

    Blackspear Global Moderator

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    Ask them to reboot the machine and then select "Update now" and report back.

    Cheer :D
     
  5. Carl.Butler

    Carl.Butler Registered Member

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    OK... Tried that... Same error...
     
  6. Blackspear

    Blackspear Global Moderator

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    Have them download a FRESH copy of NOD32, uninstall through Add or Remove Programs in the Windows Control Panel, then reboot, and reinstall.

    Cheers :D
     
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