NOD32 Trial hangs during installation

Discussion in 'NOD32 version 2 Forum' started by Capp, May 6, 2006.

Thread Status:
Not open for further replies.
  1. Capp

    Capp Registered Member

    Joined:
    Oct 16, 2004
    Posts:
    2,125
    Location:
    United States
    Hey everyone,
    I have a client that is wanting to move away from Norton. He is already running a NOD32 license he purchased from me on another machine but is trying to get his father-in-law to switch over. He removed Norton AV and downloaded the 30 trial of NOD32. It gets to the "Click next to finish" and it hangs. He has to force it to stop and reboot the system and try again. He said he has tried a dozen or so times.

    I had him disable his Norton Password Manager, but he gets the same message.

    With a full version, I would normally have him blow out the Eset folder, clean the registry and redownload it, but I didn't know if this would be the right thing to suggest he do for the trial version.

    I appreciate the help :)

    Andy
     
  2. hamlet

    hamlet Registered Member

    Joined:
    May 10, 2005
    Posts:
    201
  3. Capp

    Capp Registered Member

    Joined:
    Oct 16, 2004
    Posts:
    2,125
    Location:
    United States
  4. hamlet

    hamlet Registered Member

    Joined:
    May 10, 2005
    Posts:
    201
    Can the Password Manager be loaded separately? If so, you could remove all the stuff and then reload just the Password Manager. I suppose you would lose any passwords saved however.
     
  5. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    The password manager can be temporarily disabled, many clients have already done so and subsequently installed NOD32 fine.
     
  6. Capp

    Capp Registered Member

    Joined:
    Oct 16, 2004
    Posts:
    2,125
    Location:
    United States
    See Below ;)

    :D
     
  7. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    What message do you mean? With the NPM enabled, it should have just hung up without displaying any message.
     
  8. Capp

    Capp Registered Member

    Joined:
    Oct 16, 2004
    Posts:
    2,125
    Location:
    United States
    When it gets to the last screen of the NOD32 setup, the one that says "Click next to finish installation", he says it stops responding regardless of how long it sits there. He has to Alt+F4 to close it and then when he reboots, nothing happens.

    Unfortunately, this guy lives in New York so I can't just rush over and look at it myself :)
     
  9. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Maybe he didn't disable it properly? Coz this trick has always worked.
     
  10. Capp

    Capp Registered Member

    Joined:
    Oct 16, 2004
    Posts:
    2,125
    Location:
    United States
    I hope that is all that is wrong.

    I sent him an email with proper instructions so if that doesn't work, I'll be back in here for more advice.

    Thanks Marcos :)
     
  11. ASpace

    ASpace Guest


    One really important thing nowadays is to fully remove the previous securities .Norton AV is removed but the password manager is not . He really should remove the password manager , install NOD32 and then again install Norton ^crapware^ . May be you need to have a live look at his computer , most clients just don't know how to really explain the situation .:)
     
  12. CyberMew

    CyberMew Registered Member

    Joined:
    Apr 17, 2005
    Posts:
    128
    I would recommend him to convert and get KeePass @ http://keepass.sourceforge.net

    So far the best password manager I have ever tried(the others is bloatware, crapware, malware, uglyware), and seriously would be better than the Norton one.
     
Thread Status:
Not open for further replies.