NOD32 stops doing auto updates....

Discussion in 'NOD32 version 2 Forum' started by Mea Culpa, Nov 26, 2004.

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  1. Mea Culpa

    Mea Culpa Registered Member

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    Hi all. As topic says, all of a sudden my NOD32 ceased to do the auto update. It´s been working great since i bought it but now i have to do it manually.

    System info is:

    NOD32 Antivirus System information
    Virus signature database version: 1.935 (20041126)
    Dated: november 26 2004
    Virus signature database build: 5015

    Information on other scanner support parts
    Advanced heuristics module version: 1.011 (20041126)
    Advanced heuristics module build: 1067
    Internet filter version: 1.002 (2004070:cool:
    Internet filter build: 1013
    Archive support module version: 1.024 (20041125)
    Archive support module build version: 1104

    Information on installed components
    NOD32 For Windows NT/2000/XP/2003 - Base
    Version: 2.12.3
    NOD32 For Windows NT/2000/XP/2003 - Internet support
    Version: 2.12.3
    NOD32 for Windows NT/2000/XP/2003 - Standard component
    Version: 2.12.3

    Operating system information
    Platform: Windows XP
    Version: 5.1.2600 Service Pack 2
    Version of common control components: 5.82.2900
    RAM: 512 MB
    Processor: Intel(R) Pentium(R) 4 CPU 2.60GHz (2598 MHz)

    I am using the <choose server automagically> option. Manual update works fine though.
     
  2. Blackspear

    Blackspear Global Moderator

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    Hi Mea Culpa, welcome to Wilders.

    Can you please copy your log file and post it here. I have attached a screen shot.

    Cheers :D
     

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  3. Mea Culpa

    Mea Culpa Registered Member

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    Sure thing, how far back do you want it? I cant exactly tell you when the auto update quit functioning, do you want the complete log since november 05 2004?

    I´ll copy-and-paste the update part, i hope thats the one you want to check, right?

    2004-11-05 22:06:50 Update Function: DownloadAuthorization, parameters: , return value: 401
    2004-11-05 22:06:50 Update Update attempt failed (Incorrect username or password.)
    2004-11-05 22:06:39 Update Function: DownloadAuthorization, parameters: , return value: 401
    2004-11-05 22:06:39 Update Update attempt failed (Incorrect username or password.)
    2004-11-05 21:05:43 Update Function: DownloadAuthorization, parameters: , return value: 401
    2004-11-05 21:05:43 Update Update attempt failed (Incorrect username or password.)
    2004-11-05 20:37:35 Update Function: DownloadAuthorization, parameters: , return value: 401
    2004-11-05 20:37:35 Update Update attempt failed (Incorrect username or password.)
    2004-11-05 19:55:56 Update Function: DownloadAuthorization, parameters: , return value: 401
    2004-11-05 19:55:56 Update Update attempt failed (Incorrect username or password.)
    2004-11-05 19:37:37 Update Function: DownloadAuthorization, parameters: , return value: 401
    2004-11-05 19:37:37 Update Update attempt failed (Incorrect username or password.)

    Seems like no auto update since the beginning of Novembero_O Manual works fine though.....am i supposed to get a new username/password or sumting?
     
  4. Blackspear

    Blackspear Global Moderator

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    When does your subscription run out?

    I would suggest that you are up for renewal.

    Cheers :D
     
  5. Mea Culpa

    Mea Culpa Registered Member

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    My subscription is due for update in about a year or so, i just bought the license :D
     
  6. Blackspear

    Blackspear Global Moderator

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    OK, so what you are seeing is a rejection of the Username or Password. The UN and PW is CASE SENSITIVE, and as such must be typed in precisely, better still COPY and PASTE each into the Control Centre\Update\update\Setup

    Be careful not to copy a "space" at the end of your PW as Nod32 will see this as part of your PW and reject it.

    Cheers :D
     
  7. Mea Culpa

    Mea Culpa Registered Member

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    Thanks for your answers. As i pointed out in my first post the auto update function has been working very well from day 1 when i installed NOD32, but now it suddenly ceased to function. I have not made any changes whatsoever to the setup. It is still possible to do a manual update by forcing it through the "Update now" button in the NOD32 Control Center. That makes it hard for me to believe that this is a user/password issue.
     
  8. Marcos

    Marcos Eset Staff Account

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    The only explanation for this behaviour is that the Automatic update task uses a different profile with expired username and password.
     
  9. Blackspear

    Blackspear Global Moderator

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    This issue though has only cropped up since placing in your renewal UN and PW from what you said above.

    Can you download a FRESH copy of Nod32 from www.nod32.com

    Uninstall Nod32

    Remove the Eset Folder from C Drive> Program Files.

    Reinstall the FRESH copy of Nod32 that you downloaded above.

    Let us know how you go…

    Cheers :D
     
  10. Mea Culpa

    Mea Culpa Registered Member

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    Only got one profile, the default "My profile".......
     
  11. Mea Culpa

    Mea Culpa Registered Member

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    Again, thank you for your efforts to help me. I have not replaced any username and password at all since this is a newly bought license and there´s no need for any renewal information. The username/password used here is the one and only i´ve got and the one and only ever used.

    I´ll download a new copy from the website and do as suggested.....i´ll even go one step further and remove any reminiscences from the registry
    :D
     
  12. Blackspear

    Blackspear Global Moderator

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    Sorry, I misread one of your origional posts.


    Hopefully this will fix your problem.

    Let us know how you go...

    Cheers :D
     
  13. Mea Culpa

    Mea Culpa Registered Member

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    So.....i´ve uninstalled, did a reg clean and reinstalled NOD32, scheduled regular automatic updates once every hour (the default setting) and when checking the logs there´s only one entry and that´s the update made when installing. But.....when checking the scheduler it says that it triggers automatic updates once every hour, as configured. So hopefully this will work again, can´t really say before a new virus signature file is available.......we´ll have to wait :D
     
  14. Blackspear

    Blackspear Global Moderator

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    That's ok, I have time ;) :D

    Hopefully this has fixed it.

    Let us know how you go...

    Cheers :D
     
  15. Mea Culpa

    Mea Culpa Registered Member

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    Hi dudes. Seems like the reinstallation fixed the auto update problem, had two successful updates now and all seems OK....thanx for the help, Blackspear.....
     
  16. Blackspear

    Blackspear Global Moderator

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    Good to see, and my pleasure MC.

    All the best...

    Cheers :D
     
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