NOD32 slowing Thunderbird?

Discussion in 'ESET NOD32 Antivirus' started by Foiler, May 5, 2013.

Thread Status:
Not open for further replies.
  1. Foiler

    Foiler Registered Member

    Joined:
    Apr 23, 2013
    Posts:
    5
    Location:
    New Zealand
    My Thunderbird connects to Google Apps with an IMAP account setup. It is a frustratingly slow user experience. Typing lags, folders and emails slow to display etc.

    I am guessing that my NOD32 ver 4 Antivirus setup may be slowing things .. what settings are safe to disable in NOD32 that might speed things up?

    eg untick scanning of receive, sent, read mail? setting Thunderbird as an excluded app from protocol filtering? exclude Thunderbird profile folder from real time scanning?
     
  2. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    I use T-Bird and ESET for Business, version 4. There has been no compatibility issues under Windows 7. Perhaps it is the Google apps that are causing the slowness - I would concentrate on those to narrow your focus.
    You may submit and issue ticket to ESET Support.
     
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    V4 doesn't scan IMAP so it's weird that you notice slow down while receiving email. Unfortunately, you didn't mention what oper. system you use. Does disabling protocol filtering in the Web and email protection setup make a difference?
     
  4. Foiler

    Foiler Registered Member

    Joined:
    Apr 23, 2013
    Posts:
    5
    Location:
    New Zealand
    Operating system is Windows XP Professional SP3.

    I have just added Thunderbird to the disabled protocol filtering.

    I now have task manager running and am looking for resource hogging .. era.exe goes sky high occasionally so I am wondering if that is part of the problem .. I have RA server running on same workstation - I get my policy and updates from there.

    Siljaline may have a point - the most likely offender is the Lightning addon to Thunderbird which syncs my Google calendar - it is noticeably sluggish at new entry saves and edits.
     
  5. Foiler

    Foiler Registered Member

    Joined:
    Apr 23, 2013
    Posts:
    5
    Location:
    New Zealand
    Will let you know if the protocol filtering setting helps after testing for a day or so.

    Just to clarify, the slowness problem does come and go a bit .. am trying to correlate it with CPU utilisation by watching the Task manager system tray icon.

    I hadn't previously disabled TB in the protocol filtering because I had thought the protocol filtering only applied to "web" applications ie ports 80, 443 etc.

    Is it "safe" to permanently disable TB in the protocol filtering? Where is the setting for that in the config editor (of my RA setup) please?
     
  6. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    If you exclude Thunderbir from protocol filtering, email won't be scanned for malware.
     
Thread Status:
Not open for further replies.