NOD32 Remote Admin Console reporting wrong signature update

Discussion in 'Other ESET Home Products' started by dsi-ap, Nov 22, 2006.

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  1. dsi-ap

    dsi-ap Registered Member

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    The RAC is reporting a wrong version on our NOD32 server which administers all the clients. Which means all clients updating correctly are flagged as red, even though they are upto date.

    This has happened across two seites now and bit stumped as to why?
    Nothing has changed on both these servers.

    See attached.

    Any advice much appreciated, thanks.
     

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  2. NOD32 user

    NOD32 user Registered Member

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    Can you post a screenshot showing the update module from the NOD32 Control Center on one of the servers?

    Cheers :)
     
  3. Marcos

    Marcos Eset Staff Account

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    Are you using the most current version of RAS/RAC 1.0.11 ?
     
  4. dsi-ap

    dsi-ap Registered Member

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    nod32user, not sure where this info is but have attached what I think your asking for.
     

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  5. dsi-ap

    dsi-ap Registered Member

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    Marcos,
    We are not using the latest RAC version.
    Do you think this is the reason this issues is occuring?
     

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  6. anotherjack

    anotherjack Registered Member

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    Also, check to make sure that the definitions are up to date on your RAC server. If there's a discrepancy, that can also cause the same type of issue. IIRC, the RAC server uses its own defs as the standard when generating the screen.
     
  7. ASpace

    ASpace Guest

    Hi . Have a look at Blackspear's tutorial for NOD32 Enterprise Edition here . Make sure you use it correctly . Make sure your Mirror function is correctly configured . Is there any reason of not using the latest RA Console/Server ? You can try to upgrade and see if this fixes the issue ;)
     
  8. dsi-ap

    dsi-ap Registered Member

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    The problem remains, even after the console/server/nod client has been updated on the Update server.
    The signature version is still been shown as 1.1778 on the update server.

    Any other suggestions?
     
  9. ASpace

    ASpace Guest

    Have you tried upgrading to the latest version of the RAS/RAC ?

    Yes . Contact ESET Technical Support . I am sure they will help you

    Mail to support@eset.com
    Web-forum http://www.eset.com/support/contact.php

    You may include a link to that thread . Keep us informed , please ;)

    Good luck ! :thumb:
     
  10. dsi-ap

    dsi-ap Registered Member

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    The updating of RAC and NOD32 clients on the update server has resolved the console reporting clients been out of date.
    Unfortunately the LAN Update server v2.70.16 is no longer updating its self on the server, with the following error appearing in the logs:
    Update attempt failed (Access to server denied)

    Have tried everything in the update setting, bypassing the proxy, going through proxy, internet conenction set to LAN or none.
    Still cannot get the nod32 client/lan update server to retrieve updates from the NOD servers and skips each server 1 by 1.
    Have re-installed nod32 and still no luck and made sure the username/password are correct.

    Any help appreciated.
     
  11. dsi-ap

    dsi-ap Registered Member

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    Issue reolved!
    Thanks for your help, the firewall was block untrusted octec/application packets through the HTTP rule.
     
  12. ASpace

    ASpace Guest

    Thanks for lettings us know ! :thumb:
     
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