Nod32 (paid version) and Kerio Mailserver?

Discussion in 'NOD32 version 2 Forum' started by softtouch, Jul 31, 2006.

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  1. softtouch

    softtouch Registered Member

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    I used a while Nod32 trial with the kerio mailserver plugin for nod32 and all works fine, kerio scanned all my emails.
    I recently purchased a licence for nod32 and since then, kerio want scan any longer. I found on the kerio website that I would need an additional licence, issued by eset in order to use my licenced nod32 with keri... on the eset website, I just got the link back to the kerio website...
    That is really weird. I used the trial, which worked perfect, and after paying for the full version, I have to buy ANOTHER licenceo_O?
    I sent emails to kerio AND eset, but no response at all...
     
    Last edited: Aug 1, 2006
  2. NOD32 user

    NOD32 user Registered Member

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    I would have thought it was the case that you did need to have your NOD32 licenced for Keiro - much the same way you need a seperaite licence for Exchange mailboxes, but could you tell us which trial you were using?

    Cheers :)
     
  3. softtouch

    softtouch Registered Member

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    The trial of nod was a 2.50 (or 2.51, not sure anymore). This worked fine with my kerio mailserver. Since I downloaded the commercial version of nod32 after purchasing a licence for it, it does not work any longer with kerio.
    On the kerio website is written, I need a "special" licence, issued by eset. On the eset website is written, I need to contact the kerio website... and so on.
    If this is the case, I will "downgrade" to the trial again. Now I have a licenced nod32, but no more mailserver protection... thats weird. The reson I bought the licence was that I just wanted to continue using nod32, the official way.
    If you really have to purchase another licence, WHY is the trial working and not the full versiono_O
     
  4. NOD32 user

    NOD32 user Registered Member

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    I guess that's why I wondered which trial you were using - Was it downloaded from ESET's site or another?
     
  5. ASpace

    ASpace Guest

  6. softtouch

    softtouch Registered Member

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    For the trial is a module available, downloadable on kerios website:
    "Download and install the NOD32 Module for Kerio MailServer."

    Means, trial user have better protection than paid user.
    Once you get the commercial nod32, you have to spend more money to have all the protection you have from the trial... weird.

    Point here is, the free trial works fine and it cost me nothing, the paid nod32 cost me money for the licence AND another money to just use it with my mailserver.

    If I only would get ANY response from eset, I emailed them more than once but do not get ANY response.
     
  7. NOD32 user

    NOD32 user Registered Member

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    Well, yes - but all of those link back to http://www.eset.com/download/index.php which is the normal download-a-trial / request-a-trial page.

    What I'm wondering is what version the OP trialed (Standard/Professional/Enterprise) and if they got it from ESET, and whether or not the purchased licence is for the same version.
     
  8. NOD32 user

    NOD32 user Registered Member

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    Which OS are you running on - Linux or Windows?

    The Kerio pages are pretty specific
    and
    You must have read all this when you set up your trial?

    I can only think that nobody knew you wanted to use NOD32 with Kerio or you would have got the licence you needed... o_O

    I'm sure somebody from ESET will be along before too long

    Cheers :)
     
    Last edited: Jul 31, 2006
  9. softtouch

    softtouch Registered Member

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    I use Windows XP, SP2, as my server. That PC is uses as a web, ftp and mailserver and hosts 5 domains and many email users, which have now no protections anylonger from my side. If I would know what happen, I would not have bought a nod32 licence and would continue use the trial.
     
  10. ASpace

    ASpace Guest


    And how exactly would you continue using the trial version which expires 30 days after being installed ? ? ? I hope you are not a cracker :cautious:

    :thumb:
     
  11. softtouch

    softtouch Registered Member

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    The trial is not yet expired...
    And, I AM NOT using nod32 illegal! :thumb:
     
  12. NOD32 user

    NOD32 user Registered Member

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    A busy PC indeed :)

    I have asked if someone from ESET will comment.

    Cheers :)
     
  13. ASpace

    ASpace Guest

    ;) OK
     
  14. Bandicoot

    Bandicoot Eset Staff

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    The single-user trial version of NOD32 does indeed work with KMS, but if you decide to purchase NOD32, you'll need a special license - the standard NOD32 won't work. To do this, you should contact the sales department of a reseller in your country.

    Cheers,
    Bandicoot.
     
  15. softtouch

    softtouch Registered Member

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    This is what I was trying. I contacted my local ("local" means around 1000km far away) dealer and also eset, but did not get any response at all. I also tried to contact esets sales department, same story, no response since now 3 days). So what else could I try?
    However, is it not funny that the trial version works fine and the paid version not? I am asking myself WHY did I waste the money? I wanted nothing else than just register it, WITHOUT loosing protection.
     
  16. NOD32 user

    NOD32 user Registered Member

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    Thanks Bandicoot :)

    If I understand, the installed NOD32 application is the same but the licence is different?
    Ok - The reseller or distributor you purchased from is the first person you need to make contact with, even if you need to telephone them.
    Be aware that whoever you speak with will probably have no idea that you have already tried to email, or that you have had any issue at all especially if you purchased from them online - but quote your current licence number (AV-xxxxxxx) and if you will take your time to explain to them that you wanted to use NOD32 for Keiro and tell them what has happened I'm sure they will be able to help and find out the cost of the licence you do need.

    It would be great if you could post back here again just to let us know how you get on.

    Cheers :)
     
  17. Bandicoot

    Bandicoot Eset Staff

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    Hi NOD32 user.... yes, the trial version is designed to work without the need for a license file from KMS whereas the registered version is not.

    Softtouch.... NOD32 user's advice is spot on about contacting your reseller. If you have any problems getting hold of their sales team, please drop a line to support @ eset.us and I'll try to assist.

    Cheers,
    Bandicoot.
     
  18. softtouch

    softtouch Registered Member

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    I sent emails to support and sales but do not get ANY answer.
    First time I filled up an online support form on esets website, I got an answer that my request is forwarded to sales@eset.com and that I could contact them directly, what I have been trying since days...
    I am queit nervous now, running the email server without any protection. Guess, I have to shutdown the server and find an excuse for the users until I got a solution. If nothing helps, I have to change to another av software. All other supported av do not need any additional licence, just nod32 need it...
     
  19. Blackspear

    Blackspear Global Moderator

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    Please send an email to support @ eset.us as advised and they should be able to sort you out...

    Let us know how you go.

    Cheers :D
     
  20. softtouch

    softtouch Registered Member

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    I DID that already 2 days ago, but will try to send email AGAIN to them.
    Problem is, I am living now in the Philippines and the only "local" dealer is around 1000km far away. I tried to contact this dealer too, but they only told me they have forwarded my request to eset... so same story.
    However, will email them NOW again and will report back.
     
  21. Blackspear

    Blackspear Global Moderator

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    Bandicoot (from the USA Office) only gave you this advice and email address today.

    Cheers :D
     
  22. softtouch

    softtouch Registered Member

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    I had the email address support@eset.us and sales@eset.com already, given by another nod32 dealer.

    I sent again email, which was also delivered. Will see if I get NOW an answer. If no answer again within 24h, I just surrender and purchase another av scanner, even I DO NOT LIKE to remove nod32, but its useless for me if it wont work with the email server. I will run in trouble soon if my server spread malware or whatever to my users.


    The server has successfully delivered your mail message

    Subject: Nod32 (paid version) and Kerio Mail Server Request
    Date: Tue, 1 Aug 2006 10:00:08 +0800

    to the following addresses:

    <support@eset.us> (relayed)
     
  23. softtouch

    softtouch Registered Member

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    Finally, I got some answers from a dealer in Manila.
    Eset seems to have them informed that a licence to just use it with my email server would cost me another $300+, THIS IS unacceptable for me.
    I will now finally ban nod32 from my server and will purchase sophos, which cost me NOTHING extra. This is UNBELIEVABLE in my eyes.
    I am really pissed off and will sure NOT recommend nod32 to anybody anymore.
    It means, it cost me a total of $380+ to just do the same than the trial does! Imagine! So better be a trial user than purchasing nod32!
    However, this was a lesson for me. Fortunately, I only lost $80 for the licence.
    For me, if I have a trila of ANY program and it works as it should, and I decide to purchase a licence, I EXPECT it does the same, right?
     
  24. NOD32 user

    NOD32 user Registered Member

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    Sure - JMHO but you used a trial NOD32 for Keiro - and when you purchase a NOD32 for Keiro licence it will work just the same. I'm sorry that there was a misunderstanding about the licencing requirement.

    NOD32 for Keirio is licenced per mailbox right?

    Also IMHO a clarification on the Keiro page would have helped this in advance. I can certainly understand how this has come about. Perhaps it would be worth dropping them an email as well, even with a link to this thread - explaining your experience?

    Thanks for posting back to let us know the result.

    Cheers :)
     
  25. softtouch

    softtouch Registered Member

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    I just purchased sophos, installed it and it works fine, even with the email server. I will use nod32 on my other "server-free" computers, but I learned my lesson.

    Just imagine: I write a software (what I do, thats my job), and release it as a trial. This software will inform you if a website has changed its content. It all works fine, even with the yahoo website. So you decide "Oh, thats great, I buy a licence". After you paid for a licence, you figure out that it wont work any longer with yahoo and you would have to pay much more money in order to let it do what the trial did. Would you find it funny? Would you not complain, even there was anything written on my website about that? I would (and did in the nod32 case). For me, it NOT a misunderstanding. I just expect that a FULL version does exact the same the trial does, you not?

    However, case closed, nod32 removed and all are happy (eset even more, they got my $80 for something I cant use).

    So, I suggest this thread will be just closed now.
     
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