Nod32 locking up PC

Discussion in 'ESET NOD32 Antivirus' started by rowdyj81, Jun 16, 2008.

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  1. rowdyj81

    rowdyj81 Registered Member

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    It's been happening for a week or so, but I just noticed the pattern.....
    My PC locks up, randomly, and the little "pop-up" says Virus Signature Database Updated.
    Can anyone tell me WTF is going on? It's really getting to be a pain in the a$$.
    HELP!!:argh:
     
  2. Fajo

    Fajo Registered Member

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    It happens when the Virus db updates.. it locks the computer for a few sec. easyest way to solve it is 2 ways

    1. Set updates to man. so you can do them when your not doing anything else

    2. more drastic option find something more stable. like 2.7 =P 3.0 seems to have alot of issues. at least it did with me and the computers I own. I have removed it untell ESET gets back to how 2.7 was.

    Just to meny Issues with 3.0 and games for me anyways best of luck to you hope it helps at least temp tell they can fix it.
     
  3. ronjor

    ronjor Global Moderator

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    Hello rowdyj81,

    You might want to provide more information on your system.

    Is this a trial version or purchased?

    What is your operating system?

    What security software are you using or have used in the past?

    The more info the better.
     
  4. Marcos

    Marcos Eset Staff Account

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    It could be that you have an incorrectly formatted file in your ThreatSense cache, but it's weird that the problem has not manifested for about a month since the problematic update 3119. I'd suggest you do the following:
    - uninstall EAV
    - delete the content of the "C:\Program Files\ESET\ESET NOD32 Antivirus" folder
    - download and install the latest version of EAV available on the ESET download page
     
  5. rowdyj81

    rowdyj81 Registered Member

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    OK, here's more info;

    Purchased Version - Recently updated
    Windows XP OS
    NOD32 is the only AV that's been loaded on system - Brand New system in November 07
    Weird that problem just started. No changes to system of set-up (knowingly, lol) made, and problem just started happening. I listen to an online radio station, and it will remain on when this happens, but everything else "locks up", i.e. mouse clicks no linger work, keyboard doesn't respond. I originally thought it was a driver problem of sorts, but as I stated, I happened to pay more attention to it yesterday, then studied the event logs and every "lock-up" coincides with the Virus Signature Update. Go figure.
    Now, this morning was the is first in over a week that the system wasn't locked-up when I came into the office.o_O

    TIA for your help.

    Oh yeah;
    ESET version 3.0.621.0
    Virus Sig Database 3192 (20080616)
     
  6. rowdyj81

    rowdyj81 Registered Member

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    OK, I bragged too early. The dreaded little pop-up (Virus Sig Update) appeared and the system actually rebooted on its owno_O
    Did the Problem Report thing with Microsoft and it comes back as a Device Driver Problemo_O Go figure.
     
  7. Marcos

    Marcos Eset Staff Account

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    Version 3.0.621 is quite outdated, I'll drop you a personal message.
     
  8. Sassy101

    Sassy101 Registered Member

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    I'd try that BUT - when we upgrade, the username and password sent to us via email isn't acceptable to the system, and we have to run for several days without updates (we keep getting the invalid username password message). After a few days of sending messages to support it magically fixes itself and the icon turns from red to green.o_O
    I'm not sure which is worse, living without current signature updates for several days by trying to go back to 2.7 to be able to watch videos or spending less time on YouTube and tossing our Netflix subscription - maybe someone is trying to tell us something.:rolleyes:
     
  9. J-Mac

    J-Mac Registered Member

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    Wow - I was having some lockup issues myself and when I saw that you called this "outdated", I was surprised.

    I am also using 3.0.621.0 and thought that NOD32 was keeping itself updated. Apparently it is not! It USED to, I believe, didn't it?

    Did Eset drop the auto program update?

    Thanks!

    Jim
     
  10. Marcos

    Marcos Eset Staff Account

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    Perhaps "obsolete" is a more accurate term I should have used. The latest program version is 3.0.657 that can be downloaded from the ESET's download page and a newer version will be announced shortly. An automatic program component update (PCU) will take place as soon as it is ready for mass distribution to all users around the world.
     
  11. J-Mac

    J-Mac Registered Member

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    Thanks Marcos.

    I just did install build 657 and all seems OK for now.
     
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