NOD32 keeps crashing

Discussion in 'ESET NOD32 Antivirus' started by Dave16, Jul 29, 2008.

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  1. Dave16

    Dave16 Registered Member

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    After updating from 3304 to 3307, whenever I try running a scan, it crashes. It froze my entire computer up one of the times, had to do a hard reboot. Its not locking up at any specific file, because it first crashed at 59% on a roxio file, then at 29% in documents and settings, so its not file- related. Can anyone help with this, I think its due to the antivirus and antispyware scanner module update today.
     
  2. Dave16

    Dave16 Registered Member

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  3. Marcos

    Marcos Eset Staff Account

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    Does it happen also if you scan only this particular chm file?
     
  4. Dave16

    Dave16 Registered Member

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    It crashes at a different file each time.
     
  5. Dave16

    Dave16 Registered Member

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    Traced it down and scanned it, didn't crash. Like I said its crashing at random, doesn't seem to matter what file its scanning.
     
  6. Dave16

    Dave16 Registered Member

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    Oh this is wonderful. I checked up on my other computer with it installed, same problems, crashing, freezing computer,ect.
     
  7. De Hollander

    De Hollander Registered Member

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  8. Dave16

    Dave16 Registered Member

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    I clicked dont send.
     
  9. Dave16

    Dave16 Registered Member

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    I cant believe noone else is having these issues, its happening on 2/2 computers with NOD32 installed.... And I would hope just because its only happening to me and not others that Eset would still work on a solution for this.
     
  10. Dave16

    Dave16 Registered Member

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    Marcos, got any news for me? They trying to find a solution? Or am I wasting my time by making this thread and should uninstall NOD32?
     
  11. De Hollander

    De Hollander Registered Member

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    What's the contents if you click:
    To see what data this error report contains ...click here.
     
  12. Dave16

    Dave16 Registered Member

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    They claimed update 3308 might fix it, but it just made things worse. I have all the same problems, crashing freezing and so on, except now, after I had to unplug my laptop as it completely froze, I booted up, and half my icons were messed up. I'm glad to see they are trying to help though...
     
  13. Dave16

    Dave16 Registered Member

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    Now its completely freezing my computers even when I'm not running a scan. Have to uninstall.
     
  14. cocolucho

    cocolucho Registered Member

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    With the ESS I have the same problem v. 3308, no response so far to solve
     
  15. dagar7

    dagar7 Registered Member

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    My NOD32 AV froze at 41% when doing a scan tonight, on a file that has been on the computer for months. I deleted the file that it froze at and started another scan, but very quickly got a Windows error message: ESET Service has encountered a problem and needs to close.
    Running Windows XP Home SP3 with NOD32 vs 3.0.667, data base 3308.
    No recent changes to system and XP SP3 has been installed for about 2 months.
    Online Scan with TrendMicro Housecall revealed nothing and I am also scanning with Kaspersky Online.
    This is the first time I have had trouble with NOD32. It is also installed on my other computer, but I have not tried a Scan on it until I see what is happening. This sounds like the other problems reported in this thread.
    Any suggestions?
    Thanks for helping
     
  16. Marcos

    Marcos Eset Staff Account

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    I'm back here again. Sorry for not reposnding faster, but you posted here about midnight our time :)

    Does running ecls.exe from within the ESET installation folder make a difference or the kernel service crashes as well?
     
  17. DasFox

    DasFox Registered Member

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    HEY you're not the only one. 3.0.669.0 is crashing on me at random places durning a scan...

    I'm running XP Pro SP3. I just did a fresh install of XP too, so it's CLEAN, and
    SP3 is all I've installed so far, I haven't done any other windows updates...

    I just had it crash at 37% and then at 43%...

    Here's my screenshot:

    http://img525.imageshack.us/my.php?image=96826274ca3.jpg

    In 15+ years of using an AV I've never had one crash till today. I can't believe this crap, ESET has been going downhill with the release of 3.0.

    I hope someone has some answers for this...

    THANKS

    P.S. I sent them an email, this is going to be interesting to hear what they have to say about this...
     
    Last edited: Jul 30, 2008
  18. Dave16

    Dave16 Registered Member

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    I guess they didn't thoroughly test the update before release.... This reminds me of beta testing, NOD32 made my pc so unstable and crashed constantly, except its the final product... I had to uninstall it, I don't want to damage my pc. I constantly had to unplug it as it would freeze my computer. This wouldn't have been so bad if Eset acted fast on this, but no... Feel like I wasted $80, as I cant even use NOD32 on my computers.
     
  19. DasFox

    DasFox Registered Member

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    NOD32 use to be my hero, but that was in the day with version 2.

    Version 3 has been crap from the get go, and I dumped it when it came out after playing with it, later hoping to return some months down the road to find ESET back on top of their game.

    Nov. 2007 this thing was released. Now here I am again trying it once again, all this time later to then have it crash during a scan. If this is still the best AV out there, man I'd hate to see what the competition has to offer...

    Durning this entire period of waiting I was using Avira and really happy, except one thing, it used more memory then I wanted, but it still wasn't that bad, and in the 7-8 months of using it, I had ZERO problems, and I wish I could say that for NOD32...

    NOD32 v3 should of never been released, it's still not a final or stable product.

    Dave16 I hope you contacted ESET over this...
     
  20. Marcos

    Marcos Eset Staff Account

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    Could you please post here the information about installed modules? (Help -> About)
     
  21. DasFox

    DasFox Registered Member

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    Virus signature database: 3308 (20080729)
    Update module: 1024 (20080514)
    Antivirus and antispyware scanner module: 1135 (20080730)
    Advanced heuristics module: 1071 (20080509)
    Archive support module: 1081 (20080729)
    Cleaner module: 1032 (20080724)
    Anti-Stealth support module: 1002 (20080723)

    PC Specs:
    XP Pro SP3 (32bit)
    AMD Athlon XP 3000+ 2.0Ghz
    1GB Ram
     
  22. Marcos

    Marcos Eset Staff Account

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    Has the crash occurred after the latest update 3308?
     
  23. Dave16

    Dave16 Registered Member

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    Hopefully this post doesn't get deleted. It worked fine on both computers, until I updated yesterday morning from 3304-3307, and that's when I started having these problems. 3308 did NOT fix any problems at all. Its so unstable on my computer I cant leave it installed.
     
  24. Dave16

    Dave16 Registered Member

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    Yea I made a support case with them via email yesturday, but its still not sorted out. They thought 3308 was going to fix it. Didn't. Just to let you know I will be on to answer questions tomorrow, its 4:45 am where I am.
     
  25. DasFox

    DasFox Registered Member

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    Yes it crashes on me with 3308. :(
     
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