NOD32 for Windows 3.0.290.0 Beta 2 Error

Discussion in 'ESET Smart Security v3 Beta Forum' started by aviramof, Aug 30, 2007.

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  1. aviramof

    aviramof Registered Member

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    when i try to install NOD32 for Windows 3.0.290.0 Beta 2 i get that error

    p1067786-46d5ce031ae2bce1.jpg

    what have i done wrong and how can i fix this problem?

    thanks in advance.
     
  2. Kosak

    Kosak Registered Member

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    Please provide feedback or questions about the Beta of our software test group directly at: betasupport /at/ eset.sk :thumb:
     
  3. aviramof

    aviramof Registered Member

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    i don't speak what ever languges eset.sk site uses and if you can
    give me direct link that would be great and beside i don't see what
    i have to say there all i did was uninstalled the previous version and
    tried to installed the new beta version and the installer didn't let me
    because of the error messege i have provided.
     
  4. Kosak

    Kosak Registered Member

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    You can write in english.:D


    You write:

    operating system, case type (installation), case issue (installation hangs and never completes), subject, your message
     
  5. aviramof

    aviramof Registered Member

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    give me direct link to the betasupport area and i'll write everything down
    i just hope that i don't need to register because otherwise i would prefere
    to wait to the final version of the anti virus.
     
  6. Kosak

    Kosak Registered Member

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    Originally from ESET --->
     
  7. aviramof

    aviramof Registered Member

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    well it's still doesn't help me bro i still need a direct link to this
    betasupport and i still don't understand what ever languge this site is
    so if any admin or any bodyeles can help me i would really appriciate it
    if not i would just have to wait to the final version of nod32 version 3.0
    to be released and hopefully i wan't have any problem installing it when
    she would be released a

    and by the way the fact that you can quate stupid
    answers from some faq or laws is not very helpfull bro
    and i think it's extremly stupid that eset give you direction
    to some unknown betasupport is some non english site and
    expect people to find it but that is not your fault it's eset fault.
     
  8. Kosak

    Kosak Registered Member

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  9. aviramof

    aviramof Registered Member

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    i have just found it on my own and here is my qutoe

    you have neglected to mention that betasupport is an email address
    betasupport{at}eset.sk and you neglected to provide the other hyperlinks
    that are posted in that post like

    ESS Beta Forum section
    https://www.wilderssecurity.com/forumdisplay.php?f=18

    and you could have told me that i could have open this thread in the
    ESET Smart Security Beta Forum.

    i'm hopping that you would think about it in the future when you try to
    help somebody and thanks for your help anyway.
     
    Last edited by a moderator: Aug 30, 2007
  10. aviramof

    aviramof Registered Member

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    any way now that everything is clear let's go back to why i have opened this
    thread in the first place:

    when i try to install NOD32 for Windows 3.0.290.0 Beta 2(the av alone)
    i get that error
    http://rotter.name/User_files/nor/46d5ce031ae2bce1.jpg

    what have i done wrong and how can i fix this problem?

    thanks in advance.
     
  11. Kosak

    Kosak Registered Member

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    I wrote it here:
    You must describe your problem to ESET tech support. Each person have got individual problem with its PC and programs.
     
  12. aviramof

    aviramof Registered Member

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    something in your quote is wrong don't you understands?
    the strudel mark that indicate email address don't exist in your quote
    only the word at in breqets nor does the other addresses that the
    original answer have.

    any way my operating system is windows xp sp2 pro corporate version full hebrew

    case type is installation problem

    case issue installation hangs and never completes

    subject is i can't install the new beta version of the anti virus

    my messege is what do you think is causing the problem and how can i fix it.

    here is the error messege i get:
    http://rotter.name/User_files/nor/46d5ce031ae2bce1.jpg

    thanks in advance for your help.
     
  13. Kosak

    Kosak Registered Member

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    Everybody from mentors writes e-mail adress in this form abc /at/ def.ghi :thumb:


    Very good post. You can send it now and technicians help you another steps.:thumb:
     
  14. aviramof

    aviramof Registered Member

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    ok i understand thanks a lot for your help i have emailed betasupport hopefully they could help me solve this problem or they would solve it them self in the next beta or final version. :)
     
  15. Kosak

    Kosak Registered Member

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    No problem, I help you in the future, too.:thumb:


    I have got information that after BETA 2 will be final version /in October maybe/.:D
     
  16. ASpace

    ASpace Guest

    Since you have installation problem you can also provide Eset a log file which the install setup would generate.

    First move the installer (the file which u use to install EA v3 beta2) in the main C:\ directory

    Open Start -> Run -> type cmd and press ENTER
    (In case you have Vista , right click the CMD to elevate privilages/Run as Administrator)
    Type:
    cd\ and press ENTER
    Now type (if you use x32 version):
    ea_nt32_enu.msi /lvx* installEA.log and press ENTER
    Now type (if you use x64 version):
    ea_nt64_enu.msi /lvx* installEA.log and press ENTER

    Note there is space between msi and / , and also there is space between * and installEA . Example ea_nt64_enu.msiSPACE/lvx*SPACEinstallEA.log

    After this the install procedure will start and at the end a log file in the main C:\ with name EAinstall.log . Please , send that file to ESET beta team :thumb:
     
  17. aviramof

    aviramof Registered Member

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    thanks a lot for your help:)
     
  18. aviramof

    aviramof Registered Member

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    in the mean while i wait for eset thechnical support to give me an
    answear is there any one eles who think he know some sort of way to
    help me solve the problem?

    thanks in advance.:)
     
  19. ugly

    ugly Registered Member

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    Romania
    I have the same error and no answer from support ...yet.
    Try to disconnect prior to install. Works for me.
     
  20. Marcos

    Marcos Eset Staff Account

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    It looks like the issue's related somehow to Hebrew Windows though our distributor has installed it on this Windows language version fine.
     
  21. aviramof

    aviramof Registered Member

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    well i can only hope that this problem would be solved in the next version:)
     
  22. Kosak

    Kosak Registered Member

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    I tried to install BETA, too and I have got that same problem.:(


    So I notified BETA team with my log, too.:thumb:
     
  23. Marcos

    Marcos Eset Staff Account

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    These problems are most likely related to special characters (e.g. with accent) used in the current profile name. Create a user with standard characters in his name, log in to that profile and try installing ESS to see if it makes a difference.
     
  24. ASpace

    ASpace Guest

    Very strange .

    My user name is Owner , is it normal/standart enough ?
     
    Last edited by a moderator: Sep 1, 2007
  25. Nelu

    Nelu Registered Member

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    Berlin,Germany
    I had the same problem with instalation.I tryied again,before i closed all programs(My PC:windows xp +SP2),no problems anymore with installing
     
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