NOD32 and Regcleaner

Discussion in 'other anti-virus software' started by zak_dashiell, Apr 29, 2002.

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  1. zak_dashiell

    zak_dashiell Registered Member

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    hello!  i am a complete NOVICE... this is the first time i am posting at the wilders forum although i have been following most of the posts for the last couple of months... actually, i bought my tds3 and nod32 because of the high regard given to them by the forum members...

    my problem started when i bought and installed nod32 (i never had this problem using the trial version prior to the environment update)...

    everytime i use the "orphan reference file finder" or "do them all" tools of regcleaner 4.3, i always get the BSOD with "page_fault in nonpaged area" error stop: 0 x 00000050 in winxp pro... i never had this problem with my current paging file setting before the environment upgrade....

    i tried nod32's support but unfortunately, until today, i still got no answer from them... is the company always like this?  they should have put the WARNING (just like the awards that they got) right on their homepage that we SHOULD use nod32 at our own risk because NO SUPPORT is given whatsoever because "we have no help desk and the developers themselves provide the support and as you may see, are always busy providing a top-notch av so you'll have to WAIT until the developers seem fit"... "if you are in a hurry, go to the Wilders forum for your needs"... i might be wrong but i never seem to see any of the fellow nod32 users in wilders forum comment on the nice eset support...  :(

    Will the nod32 users of the Wilders.org forum please help me with my problem?

    i have uninstalled/reinstalled regcleaner... NG... i was thinking of a reformat (cure all) but that is beside the point because i have to go right at the root of the problem... i can't afford to reformat everytime i install nod32 and/or regcleaner... i can't afford to buy another av either...
     
  2. Paul Wilders

    Paul Wilders Administrator

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    Hello Zak, and welcome.

    Would you please drop me an email ( webmaster@wilders.org) with the content of your post and the name you did register NOD32?

    I'll contact Eset/NOD32 asap in order to (try to) solve your problem.

    regards.

    paul
     
  3. zak_dashiell

    zak_dashiell Registered Member

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    Thank you very much for the warm welcome!

    and email on the way...
     
  4. Paul Wilders

    Paul Wilders Administrator

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    Hi Zak,

    You're most welcome.

    Received in the meanwhile; Eset has been contacted.

    regards.

    paul
     
  5. zak_dashiell

    zak_dashiell Registered Member

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    thanks, paul...

    i'll wait for the resolution...
     
  6. Paul Wilders

    Paul Wilders Administrator

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    Be assured; we will hang in there  ;)

    regards.

    paul
     
  7. spy1

    spy1 Registered Member

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    zak_dashiell - Shut down Amon (the pulsating heart-looking thing) temporarily by double-clicking directly on the pulsating NOD emblem that shows when you bring up the 'Amon' icon from SYSTRAY. Click 'Yes' to the box that pops up.

    Then run RegCleaner.

    Then turn Amon back on after you're done by double-clicking on the emblem again.

    If that doesn't work, check out the jv16 forum (accessible from the 'Forums' link), here: http://jv16.org/ . HTH Pete

    PeteNote: Paul, I went ahead and registered on the jv16 forum and posted the NOD32/RC/PT problem there, too. Pete
     
  8. Technodrome

    Technodrome Security Expert

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    This is rather NOD32 Antivirus bug then jv16 Power Tools/Regcleaner. I used Power Tools and regcleaner with six (kav,drweb,norton,command,rav,sophos) different antivirus Programs and there wasn't any problems.
    The problem between NOD32 and Power tools persists since last year.
    Hope they’ll solve it one day…  :rolleyes:

    Technodrome
     
  9. TonyKlein

    TonyKlein Security Expert

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    And I hate to say it,  but,  although I love the program,  I do agree with zak_dashiell as regards his opinion on NOD32 support.

    I think they really ought to learn how to deal with customers' questions and support requests.
    This doesn't seem very professional.

    I sent in a Customer Support Request Form about this exact same issue one month ago, and to date I haven't even received as much as an automatic reply.

    Now, this particular issue isn't too important to me,  but it just doesn't seem right that we should have to ask Paul to act as an intermediary if we are to get any reaction from the folks at ESET.
     
  10. FanJ

    FanJ Guest

    Ton,

    I agree. NOD32 is an excellent anti-virus program, but the support could, eh let's say, a bit better.... I've send 10 days ago an email to Anton: no reply yet.....
     
  11. Technodrome

    Technodrome Security Expert

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    I also agree that ESET support team is very immature. A couple months ago I sent them a virus sample and I never got respond from them. Then I sent this sample to other AV companies and respond was quick. BTW this sample was a new variant of Java Script virus.

    Technodrome
     
  12. zak_dashiell

    zak_dashiell Registered Member

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    whoa, whoa, whoa everyone....  :eek:

    it seems that i have opened a can of worms here... but we should keep our heads cool...

    it is true that, as what everyone here is saying, ESET needs to gather itself and start acting like a good professional company... regardless of how good the product it sells, if the very foundation of the company (that is, the loyal customers) feel shortchanged in other aspects aside from the product, the company will be at the losing end, I believe...

    setting what we feel and think and experienced about eset aside, does anyone has anything to advice me about my problem?  :D :D :D

    spy1, i'll try what you have adviced...

    and thanks everyone... you really made my day... you make me feel like i belong to a FAMILY and not just a community of believers...  :) :) :)  :cool: :cool:
     
  13. zak_dashiell

    zak_dashiell Registered Member

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    IT WORKED!!!  :D :D :D

    thanks spy1...  :-* :-* :-*

    then i'll have to disable amon everytime i clean my registry which i do quite often...

    any other apps that has the same problem with amon?

    maybe it is a good idea to create a list of these apps...

    what do you think everyone?
     
  14. TonyKlein

    TonyKlein Security Expert

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    Good idea! ;)

    Sofar (as far as I know):

    JV16 Power Tools
    RegCleaner
    Moosoft The Cleaner
     
  15. spy1

    spy1 Registered Member

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    You're quite welcome, zak.

    My post in the jv16 forum hasn't been responded to so far, so doing what you're doing now may be the only 'fix' for the situation for the foreseeable future. Perhaps Paul will hear something from eSet. Pete
     
  16. zak_dashiell

    zak_dashiell Registered Member

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    i still got no reply from eset...  :(

    TonyKlein sir,

    i'll add one to the list...

    floppies won't format with amon activated...  o_O

    i found out the hard way when i tried to create a nod32 dos disk... i wasted some time trying to figure out why "error: a program or utility is using files in drive a:... close the application/s and try again"...
     
  17. Paul Wilders

    Paul Wilders Administrator

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    Zak,

    Apologies. I'll contact them once more.

    regards.

    paul
     
  18. zak_dashiell

    zak_dashiell Registered Member

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    a qoute from the eset website....

    "In his review, Ken Feinstein states "NOD32 offers only e-mail support."

    Ken Feinstein has never called Eset for phone support !!!

    If he had, he would have known better than to make such a ridiculous statement !!!"

    :D :D :D

    Mr. Feinstein is lucky!!!  and he is not even a nod32 owner!!!  he tested the e-mail support feature and he got through... WOW!  it would have been preposterous financially for me to even PHONE eset...  i live in timbuktu  ;) and would have cost me, let's say, the same amount to buy all the AV softwares around...

    me?  unlucky... i am a nod32 owner and NEVER got the oppurtunity to have my SINGLE help question replied to (by a robot or otherwise)... should i also need to become an "amateur tester" to be given attention to by eset?  just my AUD$85.80 thoughts...
     
  19. spy1

    spy1 Registered Member

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    zak - Glad you re-posted, because I meant to reply to something you said before but forgot.

    You said: "floppies won't format with amon activated...".

    I've never had that problem here. Floppies format fine every day. Sure that's not something besides Amon?

    (BTW, when someone recently forwarded me six emails that were infected with what was then a new variation of Klez - and that Norton was  not picking up at the time for that person -  I pretty much had time to rejoice that the people at eSet were spending more time updating their virus defs than answering emails/support requests. NOD32 nailed them on the way in and no infection resulted.

    Couple that with the fact that most of their other resources are tied up on trying to get out a new version of the product, and the lack-of-response becomes at least understandable (although not forgivable). Just a thought.). Pete
     
  20. Paul Wilders

    Paul Wilders Administrator

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    Zak,

    Please check your inbox; you have a reply from Eset  ;).

    regards.

    paul
     
  21. zak_dashiell

    zak_dashiell Registered Member

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    hello paul,

    yeah... :) i got their reply... was it caused by my last post here?  i hope not, otherwise i will have to become an "amateur tester" everytime i need help from them  :D ... i also noticed from the email that paul, the Wilders.org webmaster, never gave up and is true to his words... you are an honoroble and dependable man, sir... and i salute you on that!!!  thanks for everything...

    on the other side of the coin, is the eset guy who replied to me simply just read this thread?  :D he simply picked up from what the guys and gals at the forum advised... my advise to them... they could just simply come to this forum, copy and paste your advise, reply to the customer, and they will have a very efficient and prompt email support... don't you think so?  but just as everyone here has claimed, this solution is only a temporary one...

    hello spy1,

    it did happen with amon active... and i even reproduced it... i am using powerdesk as my file manager so i thought that with powerdesk open, this may have caused "the floppy not to format" but with powerdesk open and amon active, i can't format the floppy and with powerdesk open and amon disabled, i can do it...  o_O
     
  22. FanJ

    FanJ Guest

    Hi Zak,

    Just being curious: are you talking about Ontrack Powerdesk? Which version?
     
  23. Paul Wilders

    Paul Wilders Administrator

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    Hello Zak,

    It has not been your last post here; merely us contacting Eset. Thanks for the compliment btw  ;).

    I don't have the faintest idea wether or not Eset support did read this thread; frankly I don't bother. We do have frequent contact with Eset - that does the trick most of the times. In this particular case, Eset moving office has caused a delay - and support should be as usual: good, that is.

    Eset support did ask you to contact them in case you do have questions left; don't hesitate to do so if you feel the need. If so, please cc us.

    regards.

    paul
     
  24. zak_dashiell

    zak_dashiell Registered Member

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    paul sir,

    ::Thanks for the compliment btw  ::

    i should be the one really thanking you and the rest of the crew... all of you are most helpful... first, you recommended a very good software and second, you backed up the recommendation by providing tech support to it faster than the real people who should do it...

    more news... my nod32 caught its first klez.j virus but nod32 died on me (my fault)... i was evaluating an app so i have to disable amon (see? the temp solution) but had oe6 configured to send and receive on start up  :oops: ... when i rebooted the sys, amon was still disabled, oe6 started sending and receiving and BOOM... i was caught with my "pants" down...  :'(

    nod32 was ruined... my connection went to a crawl, cannot download the cleaner, went to a very old machine, dl'd it from there, burned to a cd (because it won't fit on a floppy), extracted it to the infected machine, auto-cleaned, rebooted, and cannot follow the guide anymore regarding clean...bat(?)... it says something about fupdate but is it better to just reinstall nod32?  how?  i cannot see the icons at the systray anymore... i still have to check if the uninstall nod32 is still there...  one thing, though, nod32 cleaned the klez from the infected files, not deleted them...  unlike what we have at work... all machines were infected, had mcafee online, scanned the drives, it deleted some sys files that were infected, systems became unstable, had to reformat ALL machines...  :D

    hello fanJ,

    "Just being curious: are you talking about Ontrack Powerdesk? Which version?"

    power desk pro 5.0.1.0

    sorry for the long post...  :oops:
     
  25. Paul Wilders

    Paul Wilders Administrator

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    Zak,

    I'm very sorry to hear about your problems. Please send an (urgent) email to  Eset support (you've got the personal addy) and cc us a copy. We'll keep an eye on it.

    regards.

    paul
     
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