99.9% of potential acronis customers would want to try the trial version before paying out for the paid version, just to see if the software works. Once it's proved as working, 99% of people would most likely buy it. The problem is that the trial version simply won't install due to the "Unable to register" bug on 1000's of pcs. I've gone through the forum and: 1) It seems to me that almost everyone is having this problem; there are 1000's of messages about it. 2) I can't see anything from support which mentions whether or not there are any plans to fix the bug 3) I have no idea if the same problem will happen with the paid version; it scares me that if I have to jump through hoops with emails and private messages and forum-trawling just to be able to do an install of the default trial version, then what hope do I have for the paid version working if I decide to buy it? 4) If the download link doesn't work properly, then why offer to private-message people who ask for a valid version? Why not change the download link on the site to use the file that actually works? It's very odd. 5) I'd personally rather there wasn't a free trial if it doesn't work; I'd rather just try the paid version instead of spending a day trawling the forum etc trying to get a workable link. I'm a developer, and I sell software, and if I had the approach that acronis had on this I would have gone out of business years ago. 6) If something as basic as the installation of the trial version not installing on most pc's is not being dealt with, then what sort of damage might the paid software do if there's that lack of testing by acronis? 7) If I hadn't got an "it's good; try it" advice from someone who I work with then I wouldn't be perservering and I would have gone off and bought something else instead. How many customers are Acronis losing due to this bug? If "disable your firewall" is acronis' advice of how to get it to install, then what does that tell you about Acronis' security related products? that's the really scary part. I was advised by an existing acronis customer to buy this product, but the problems I've had with the trial version, and the lack of fix on-the-way for that problem, and the lack of a proper response from support scares the life out of me to be honest. Can support give a public answer to the scary aspect of the lack of adequate response so far?