No support-contact?

Discussion in 'SpywareBlaster & Other Forum' started by iSybje, Mar 28, 2015.

  1. iSybje

    iSybje Registered Member

    Joined:
    Mar 28, 2015
    Posts:
    2
    Hello,

    Maybe one of the forum-readers can point me into the right direction of Brightfort Support to get their attention because:

    - At 13 March 2015 04:08 PM I created ticket CYY-745-81949 via their support system.
    Untill today, two weeks later; no response, the ticket is still "open".
    - At 23 March 2015 12:33 PM I've sent an email to the support emailadres
    asking an update on the ticket above. An new ticket was automatically created; WAD-853-68238
    Also on this one; still no response, the ticket is still "open".

    So, what do I have to do to get their attention/get in direct contact with them?

    Regards,
    iSybje
    (Netherlands)
     
  2. javacool

    javacool BrightFort Moderator

    Joined:
    Feb 10, 2002
    Posts:
    3,997
    Hi,

    Could you please send me a PM (private message) using these forums containing your e-mail address?

    I'll figure out why you haven't successfully received a response and we'll get you all squared away. Thanks!

    EDIT: Please double-check your e-mail. And thank you!
     
    Last edited: Mar 28, 2015
  3. iSybje

    iSybje Registered Member

    Joined:
    Mar 28, 2015
    Posts:
    2
    Hi,

    I have received an email from Brightfort Support.
    Issue is solved. All is under control again.

    Thank you and have a nice weekend. :thumb:

    Regards,
    iSybje