No more USB support after imaging and restoring a Dell Inspiron with True Image Home

Dear forum,

I have big problem with Acronis True Image Homeand my Dell Inspiron Desktop PC.

After having made an image of my entire hard disk (including three partitions, one containing Windows XP) with Acronis True Image Home 11 and re-installing that clone to my Dell afterwards, no usb-ports are available anymore. The big problem: this PC does not have a ps2-port so I can't even access my operating system as the usb-keyboard and mouse are not working either. It seems that the entire usb-hub has been deactivated because no usb-device works at none of the ports at all. I can access to the PC's BIOS but that's it at the moment.

I should appreciate a hint what to do very much.

 

Re: No more USB support after imaging and restoring a Dell Inspiron with True Image H

You do not say how the clone was performed. You might want to look at this post and see if the procedures recommended differ from what you used.

https://www.wilderssecurity.com/showpost.php?p=1299861&postcount=9

 

Okay, my description was not precise enough that's true, because I didn't clone my disk. I created an image of my entire harddisk by booting my PC with an Acronis True Image Home 11 boot-cd and stored that image to an external usb-harddisk. Afterwards I checked the image to ensure it is not currupt. To restore that image from the usb-drive to the harddisk in my PC I used that cd again. Afterwards the PC (a Dell Inspiron) can be booted and runs till XP logon screen. And that's it. Nothing can be entered as the usb-devices such as mouse and keyboard don't work.

 

Hello njoki_kinyanjui,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for delayed response.

Please be aware that we haven't heard about such problems with any version of Acronis True Image. However, it seems the same (or similar) problem sometimes appears on laptops regardless of Acronis software presence. See, for example, here and here. Some suggestions in that case are to check BIOS settings, and update BIOS to the latest version.

Could you please clarify if USB ports only don't work under Windows, or completely? You can check that, for example, by entering computer BIOS, or booting with Acronis Bootable Rescue Media.

Thank you.
--
Marat Setdikov

 

An easy thing to do is double check the USB settings in the BIOS. Also check your cables/connections -- try diff cables/connections if possible.