NO License Renewal for NOD32 / Scandinavia?

Discussion in 'NOD32 version 2 Forum' started by halcy, Jun 25, 2003.

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  1. halcy

    halcy Registered Member

    Joined:
    Jun 25, 2003
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    Hello,

    I'm a registered NOD32 user who's license has run out.

    I like NOD32 so I though I would renew my license.

    NOD32.COM site shows the License Renewals as $27.30 (USD).

    However, I live in Scandinavia and I am directed to Eurosecure.com, which only lists:

    NOD32 / One user / One year license: $39 (USD)

    Do I really have to pay more than $10 extra because I live in Scandinavia? Even with the local 22% VAT the price should only be $33.

    Why such a high price difference and no license renewal option for Scandinavian customers?

    puzzled,
    Halcyon
     
  2. anders

    anders Eset Staff Account

    Joined:
    Oct 25, 2002
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    410
    The online shop at eurosecure.com is fully automated, and doesn't handle renewals at the moment.

    "Contact us for more information regarding renewal discounts." is stated on the website.

    If you purchased the license offline from us or one of our resellers, or directly from Eset, we have to manually verify that you are entitled to receive the renewal discount. We will add automated renewal processing too in the future, however, that will most likely only work for purchases made at our online shop. If the "original license" was purchased from somewhere else, it will still require some manual processing, but we will probably add a request form or something like that.

    Please send an e-mail to sales @ eurosecure.com referring to this thread, or just a "general" renewal request.. Please include your current NOD32 username in the e-mail.

    Best regards,
    Anders
     
  3. halcy

    halcy Registered Member

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    Thanks Anders! I had somehow missed the text about license renewal. Silly me :)

    cheers,
    Halcy
     
  4. Madsen DK

    Madsen DK Registered Member

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    Nov 23, 2002
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    Location:
    Denmark
    I just want to be sure.
    Doesnt Eset send you a notification when its time to renew o_O
    Perhaps im wrong, but i think i read it here once.
    Regards
    Ole :)
     
  5. halcy

    halcy Registered Member

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    Maybe they did send me a notice. My e-mail address has changed since though and the old one is no longer active. So I can't be sure if I was sent one or not.
     
  6. Paul Wilders

    Paul Wilders Administrator

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    They have ;). Have a look at the on line FAQ, and make sure you'll provide Eset with your new email address.

    regards.

    paul
     
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