No Licence, no response

Discussion in 'ESET Smart Security' started by JohnNW, Jul 18, 2008.

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  1. JohnNW

    JohnNW Registered Member

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    I bought Eset's Smart Security 2 days ago directly from Eset's site. Got the confirmation number along with the "your license and password will be sent in an hour" message. I later tried the license request form with no response. Still no response yesterday so I opened a Customer care request and got an automated response with a case #. Still no human response.

    If any of the mods have another avenue to try I'd like to hear it. In case it's useful, my confirmation number is 296-SO427626 and the case number is 139075.
     
  2. JohnNW

    JohnNW Registered Member

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    Update and closure. Called Eset @ 619 876-5400 , entered my case# as directed and was told "could not find that case#". Great.
    However, finally talked to a human who managed to find all my information and sent me an email with the password info.

    Case closed but should not have been necessary.

    John
     
  3. KarlBeer

    KarlBeer Registered Member

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    New Product. Give it a try and be proud NORTON isn't on your PC.
     
  4. mata7

    mata7 Registered Member

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    what have to do Norton whit this?
     
  5. The Hammer

    The Hammer Registered Member

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    Are you all there?
     
  6. Edwin024

    Edwin024 Registered Member

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    It must be the beer...
     
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