No Licence, no response

I bought Eset's Smart Security 2 days ago directly from Eset's site. Got the confirmation number along with the "your license and password will be sent in an hour" message. I later tried the license request form with no response. Still no response yesterday so I opened a Customer care request and got an automated response with a case #. Still no human response.

If any of the mods have another avenue to try I'd like to hear it. In case it's useful, my confirmation number is 296-SO427626 and the case number is 139075.

 

Update and closure. Called Eset @ 619 876-5400 , entered my case# as directed and was told "could not find that case#". Great.
However, finally talked to a human who managed to find all my information and sent me an email with the password info.

Case closed but should not have been necessary.

John

 

New Product. Give it a try and be proud NORTON isn't on your PC.

 

what have to do Norton whit this?

 

Are you all there?

 

It must be the beer...