Hi, I recently purchased Acronis True Image Home 10.0, and a few days after that I discovered the following: I had created a full back-up before, now I wanted to add the changed files with an incremential or differential back-up (if those are the correct English terms...). However I was not able to proceed past the seletion of the back-up file's name. I had clicked on the file in the left-hand browser but clicking on "proceed" only made the description area on the right-hand side change from an accurate description of the file (file size, description etc.) to "Acronis True Image Shell Extension" and a further click on "proceed" only gave me an error message, that the path of the file was not correct. But this is impossible as I selected the file by clicking on it! (see screenshot) I then changed to the new Build (4.871). Now when I select the back-up file I get the "Acronis True Image Shell Extension" straight away and the "proceed" button is greyed out so I cannot get past that point. I don't have any problems creating new full back-ups, but as soon as I want to add new files to them I'm stuck. (again, see screenshot) I sent two e-mails to the Acronis support to ask for help, but in more than two weeks they haven't managed even to acknowledge having recieved my e-mails... Do you know what I could do? My system's Win2000 SP4, Administrator logged in, the works... Thanks a lot, Johannes Wilke.