No Hard Drive found

Discussion in 'Acronis True Image Product Line' started by sorethumbs, Jun 6, 2008.

Thread Status:
Not open for further replies.
  1. sorethumbs

    sorethumbs Registered Member

    Joined:
    Jun 6, 2008
    Posts:
    1
    Hi all

    Just installed acronis true image 10 on a new build (asus pk5c mobo and vista 64 bit)

    I usually find true image excellent and have had no probs on xp but

    Installed fine, then installed the update (4942 i think it is) and did saved a backup file of my new install

    My old boot disc that i used to boot up from in xp didn't seem to want to know so i went and created a new disc from within vista which booted up ok - came to screen where i choose safe/full/windows

    selected full - waited for loader to start up - then went to test if i could restore from my previous back up but each screen i went to (either restore or backup then proceeded to tell me 'Ee000104f4 no hard drive found'

    I'm a bit puzzled by this as it seems i can't restore from boot in case of a problem - my hard drive is ide plugged into the ide port on mobo but it also has sata ports so i used a sata adapter to see if me plugging my drive into sata port changed anything but still i get the same message

    help please
     
  2. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,483
    Location:
    California
    Have you tried the quiet acpi=off noapic option detailed in Section II of the PLEASE READ BEFORE YOU POST thread?

    Have you tried the Safe Mode version?

    If neither of those work, you can submit a support request to Acronis and see if they can provide you with a custom ISO that includes the necessary drivers.
     
  3. jmk94903

    jmk94903 Registered Member

    Joined:
    Jul 10, 2004
    Posts:
    3,329
    Location:
    San Rafael, CA
    You could also try True Image 11 and see if that has the drivers to support your new hardware.

    You can use the Trial version to test before you buy. It will create a limited Recovery CD that can only restore images, but if that works, the full program and Recovery CD will support your hardware.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello sorethumbs,

    Thank you for choosing Acronis Backup software.

    As a matter of fact Asus P5KC motherboard (I suppose Asus PK5C is just a mistyping) uses Intel ICH9 South Bridge and the Bootable CD of Acronis True Image 10.0 Home does not support this hardware as the hardware based on the South Bridge has been released much later then our software. Asus PK5C should be supported correctly by the Bootable CD of Acronis True Image 11 Home. So I'd recommend you to try Acronis True Image 11 Trial and check if the hard drives are detected correctly now.

    Thank you
    --
    Nikita Sakharov
     
Thread Status:
Not open for further replies.