No hard disk (E000101F)

Hi

I´m using True Image Enterprise Server (build 1196). When I boot with a rescue CD I get the error message E000101F "no hard disk drives found". The computer is a DELL PowerEdge 1800 with RAID 1 (SCSI). Any ideas why I can´t see the disks?

Regards,
Per

 

Hello pixbo,

Thank you for choosing Acronis Remote Server Backup Software.

Please download the latest build (1201) of Acronis True Image 8.0 Enterprise Serve. In order to get access to updates you should register account on our site (or just log in if you have already created it) and then register your copy of the product. Then please create a new bootale CD and see whether the problem persists.

If the new build doesn't help please try the "acpi=off noapic" workaround and then create the sysinfo.txt file (please see Acronis Help Post for the instructions) and send it to Acronis Support along with the link to this thread.

Thank you.
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Irina Shirokova

 

I have this same error, and it's really annoying me.

I have True Image Home 9.0, build 3677.

My computer:
MB: MSI RS482M4-ILD
HDD: 1xSeagate SATA 400GB

I can't find any valid reason why True Image Home is rejecting this disk, can Acronis give me any suggestions?

Thanks!

 

Hello Jinja,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

Please have a look at this previous post of mine and follow the instructions described there.

Thank you.
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Aleksandr Isakov