No GUI appears for v4.1

I have a strange problem with v4.1.

On my XP-Pro-SP2 system, if I start v4.1 with no ZA firewall and no ADSL connection running, the program starts and produces the GUI. If I then start the ZA firewall and ADSL connection, the GUI remains in view.

However, if I try to start v4.1 with ZA firewall and ADSL connection already running, the program starts (as per Task Manager) but the GUI fails to appear. Nothing I do will make the GUI appear in this situation.

It's a PITA because I normally start v4.1 when the firewall and ADSL connections are already running.

Never had a problem with the previous version.

Any solutions please?

 

Does anybody at Javacool read these forums?

Will somebody respond to my problem above please!

Thanks

 

In case it matters, which version of ZA are you running ?

Also, is your "ZA firewall and ADSL connection" a combination package ?
Meaning, can you narrow it down further and only start ZA and see if it is strictly related to your "ZA firewall" ?

 

Hi Bubba,
My ZoneAlarm ver is 4.5.594.000 (a payware version).

No, my firewall and ADSL are two separate programs.
ADSL is 8MBit USB SpeedTouch modem.

I would add that this combination caused no problem running the previous version of SpyWareBlaster, so I think the issue lies with v4.1.

 

Hi,

Thanks for the information. (And my apologies for the delayed reply.)

So SpywareBlaster 4.0 worked without any problems? And the problems only started when you upgraded to 4.1?

We had a few reports of a similar problem with the 4.0 release, but the 4.1 release seemed to fix it for most of the users that contacted us.

Also, would it be possible to just start ZoneAlarm (as suggested above by Bubba), and see if that alone causes the same problem to occur when starting SpywareBlaster?

Best regards and thanks,

-Javacool

 

Hello Javacool,
[Tuesday morning UK time]

Yes, I've just booted my system from cold and verified that it is only the ZA firewall which causes the SpyWareBlaster GUI not to appear. When I run Task Manager, there are two instances of SWB running, but no GUI.

For sure I had no problem with the previous TWO (maybe three) versions of SWB.

Thanks.