In the CD-box, there's an activation code that looks like "SSxx-xxxxxxxx" and that should, according to the instructions, be used to "activate" NOD32. I've now tried for 2 days to do that, but i don't get a reply. I've tried for sure 100 times to contact support, by mail, web site form, activation attempts, every possible way i've found, but they never reply, they just happily ignore everything and pretend customers doesn't exist. What should i do to activate this? or is eset a fraud? out of business? Why don't they ever respond? How do i get a valid key+password if eset doesn't want to help? Where do i get a refund if they aren't willing to activate this? The company that sold the CD says they just sell it, they don't want to touch the box again. Does eset always charge for their CD's and then refuse to activate them? What to do?? As this forum is linked by the eset website, are there any NOD32 people reading this that can wake the support people up or fix the activation server? or will they just keep the money and deliver nothing?