NIS 2009 - Problem with Liveupdate

Discussion in 'other anti-virus software' started by jon_fl, Nov 10, 2008.

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  1. jon_fl

    jon_fl Registered Member

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    I installed NIS 2009 on 3 computers. 2 have XP and my laptop has Vista. The laptop can't connect to the Liveupdate server and says to check my internet connection. Internet is up and running fine. I get error codes 8921 and 229. Anybody else experiencing this? Tech Support couldn't help me. Any help would be appreciated.
     
  2. zfactor

    zfactor Registered Member

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    sounds dumb i know but make sure windows firewall is turned off. i had one isntance where notrons didnt turn it off during install on a vista machine and i had a similar problem till i thought to check it.. something dumb but worth a check
     
  3. Cloudcroft

    Cloudcroft Registered Member

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    I've had Liveupdate problems with NIS 2009 on two computers, and one is a laptop with Vista installed. In both situations, the chat support technician took control of the computer, uninstalled, then reinstalled NIS 2009. In both situations the problem was resolved, and I've not had problems since. If I have another problem with NIS 2009, I think I'll first try a reinstall before spending the time waiting to get hooked up with chat support. NIS 2009 installs so quickly now, it may be worth a try
     
  4. zfactor

    zfactor Registered Member

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    ^^ yup just make sure to use the uninstaller. i uninstalled it the first time without it and it was not running right after a reinstall. i used the uninstaller and then reinstalled and it was back to being lighting fast again
     
  5. Bunkhouse Buck

    Bunkhouse Buck Registered Member

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    I was a beta tester in the summer for NIS 2009 and had sporadic problems with LU/pulse updates working properly- and I still do with the finished version. I have uninstalled and reinstalled dozens of times as well as used the Norton Removal Tool multiple times following each uninstall as their techs recommend. Still, the program does not consistently update automatically and you have to do a manual update at times- and even that is not working at the moment.

    I brought this to their attention on the Norton Community board and discovered others were having the problem. It is a bug in the program that they promised to resolve with an update, but have not produced one that works if they have produced one at all.

    If your program is not being updated properly, it is likely not something you have done or not done.

    This is the only AV that I have tested that did not update properly- and I tested more AVs and their versions than I can count over the years. The program is flawed at the moment- at least for me. :thumbd:
     
  6. Ade 1

    Ade 1 Registered Member

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    I understand that an update has now been released that addresses the issues ppl are having with automatic/pulse updates.

    It gets downloaded and installed via Live Update and updates the program from .125 to .33. A reboot is required after the update installs.
     
  7. jon_fl

    jon_fl Registered Member

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    I've uninstalled and reinstalled with the Norton removal tool, and no luck. I have Mailwasher and it's not working at the moment. Windows mail not working either. If there is a patch, I guess I'll get it with manual updates since LU isn't working for me.
     
  8. Bunkhouse Buck

    Bunkhouse Buck Registered Member

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    From what I just read on their board, the update has not resolved the issue.
     
  9. Bunkhouse Buck

    Bunkhouse Buck Registered Member

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    I would consider using another AV. The concept of having to do a manual update to get the program to work is absurd. The program is only as strong as it's weakest link- and based on that :thumbd:
     
  10. ace11

    ace11 Registered Member

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    a new version of NIS 2009 is out :
    16.1.0.33

    resolving thoses issues.
    For registered users it is done via live update and reboot.
     
  11. jon_fl

    jon_fl Registered Member

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    How can I get that if LU doesn't work for meo_O?
     
  12. zfactor

    zfactor Registered Member

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    nevermind i see that i have that version now... lu is working perfect for me apparently
     
  13. zfactor

    zfactor Registered Member

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    have you tried doing a manual update i mean clicking update now?
     
  14. jon_fl

    jon_fl Registered Member

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  15. Cloudcroft

    Cloudcroft Registered Member

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    I'm still showing version version 16.0.0.125, so haven't received that update through LiveUpdate.
     
  16. zfactor

    zfactor Registered Member

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    cloud what happens if you actually click on the run live update tab on the main page? i did that and got the update prior to that and letting it update itself i didnt get the newer version..from what i can tell its about a 8mb update.. and does require a restart i saw the .125 version even after update UNTIL i restarted. try it anyway and see
     
  17. larryb52

    larryb52 Registered Member

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    that's the version I have , I have no issues...
     
  18. JasSolo

    JasSolo Registered Member

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    Seems like it's only for NIS 2009, not NAV 2009?!. My NAV shows .125, but hell, i don't have any problems with LU anyway, so i guess it's ok. :)


    Cheers
     
  19. Cloudcroft

    Cloudcroft Registered Member

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    I manually ran LiveUpdate before my previous post just in case, and it didn't find anything. How long ago did you get the update? I haven't had anymore problems with LiveUpdate, so I guess I don't really need it at this point.
     
  20. Graystoke

    Graystoke Registered Member

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    I just clicked on the Run LiveUpdate button in my NIS 2009. There was an update, but it didn't update to the newest version. I still have version 16.0.0.125.
     
  21. zfactor

    zfactor Registered Member

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    have you restarted
     
  22. Graystoke

    Graystoke Registered Member

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    Yes I did. Did this new version come out today?
     
  23. zfactor

    zfactor Registered Member

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    i got it early this morning like 3:00am or so i think..
     
  24. Graystoke

    Graystoke Registered Member

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    Maybe us guys on the west coast have to wait a little longer. :)
     
  25. icr

    icr Registered Member

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    Same prob updated my NIS 09 today still version .125:cautious: :cautious: :cautious:
     
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