Nintendo wins court case against Germany and Norway, inability to cancel eShop pre-orders is legal

guest · Jan 22, 2020

Nintendo wins court case against Germany and Norway, inability to cancel eShop pre-orders deemed legal
January 22, 2020
https://nintendoeverything.com/nint...lity-to-cancel-eshop-pre-orders-deemed-legal/

The Norwegian Consumer Council raised issues with Nintendo over the inability to cancel eShop pre-orders in February 2018. Following that, the German Consumer Protection Authority (VZBV) took Nintendo to court at the end of the year.

A verdict has now been reached, and Nintendo has won the case. The German courts determined that not allowing cancellation of pre-orders is legal. Although the decision has been appealed, there may not be movement with the case for up to a year and a half.
Once a game has been pre-loaded from the eShop, consumers are unable to cancel that purchase.
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Nintendo eShop pre-orders can’t be canceled, and Europe is fed up (February 22, 2018)

Nintendo is the only console maker whose digital storefront doesn’t allow customers to cancel pre-orders. With pre-release downloads of software becoming increasingly common, however, at least one major consumer rights body has had enough with Nintendo’s eShop policies — especially because, according to the European Union Consumer Rights Directive, the company is skirting the law.

This is in direct conflict with the Consumer Rights Directive, legislation first passed in 2011 by the European Commission that grants “a higher level of protection for consumers ... in their own country or elsewhere in the EU.”
Update: Nintendo told Polygon that concerns about its eShop cancellation policies are unfounded in Europe.

“The operation of Nintendo eShop in Europe is fully compliant with European laws relating to the statutory rights of consumers,” the company said.
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Nintendo wins court case against Germany and Norway, inability to cancel eShop pre-orders is legal

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