nic card not recognized for dell 390

Discussion in 'Acronis True Image Product Line' started by fluidspy, Jan 10, 2007.

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  1. fluidspy

    fluidspy Registered Member

    Jan 10, 2007
    i am using acronis true image 9.0 on a new dell 390 and the software will not recogniz my nic card. It is a Broadcom Gigabit ethernet card and i need to know if there is any support for this new card.
  2. jmk94903

    jmk94903 Registered Member

    Jul 10, 2004
    San Rafael, CA
    What build of TI 9 are you using. If it's not 3677 or the latest build, upgrade to one of those and try again.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello fluidspy,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    First of all, please make sure you use the latest build (3854) of Acronis True Image 9.0 Home. To get access to updates you should first register your software.
    Please recreate your Acronis Bootable Media after updating.

    Most likely, the support of this network adapter is implemented in the latest build.

    If the problem persists, please collect some information to help us investigate the issue thoroughly:

    Please create Windows System Information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please also clarify if you used Acronis True Image Bootable Rescue Media or did you use Acronis True Image in Windows and provide the exact vendor and model of the ethernet card you use.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Please also note that a possible workaround is to use BartPE based CD allowing one to boot the computer into a Windows-like environment adding the appropriate drivers for any hardware devices installed in the computer at startup.

    Thank you.
    Marat Setdikov
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