Newbie - installation issues Thanks in advance. Note that I am not up with technical jargon/terms, but am not completely useless, so please explain in basic terms/real terms used actually on the computer so I can follow and fix (IBM with Windows XP, updated regularly for patches). I bought 2 copies of TIH v11 (for 2 computers). Attempted to load to main computer. Bootable CD could not be read (sorry for lack of technical term). Tried on computer 2, where it could be opened. Still, main computer is the main concern, so did the following: - loaded free version from acronis site - thought useful to have two backups, one on hard disc and one external drive - fumbled through and found how to set up the secure zone - it hung at some stage, saying please wait... which i did for nearly 2 hours, but appeared program was installed - still, SZ is not my goal, but found it impossible to work out how to copy/replicate (whatever the term is) to the external drive - in any event program indicated no backups, despite definite changes to the hard disc - re-did backup this time to external drive - still program indicates no backups - I then registered the program (despite writing a note to myself not to do this, go figure) - still program indicates no backups (though it "validated" when I pressed this button) - I loaded update - which come up with "modify" "repair" or "delete" options for the software - I pressed repair, hopeful of course - no difference, and I logged off and on computer a few times along the way - I loaded update again, thought about deleting software, but then just got completely lost ... surely the update would just update? What I am supposed to modify, isn't that the update's job? So, what do I do? I thought this was all one button type stuff, but it doesn't seem to be. I simply want a back up of my data, simply and reliably - externally is the aim but a second copy on the hard disc if it helps. Also, I did see a mention that the secure zone is no good (in a post here), so how to remove this (I tried finding the earlier discussion but couldn't see it)? Should I simply say US$40 down the drain and return the other version? And then try my luck with Ghost? I previously used the free IBM ultra for a number of years till one day it stopped backing up, I thought I would pay for something that offers essentially one thing - except it seems it doesn't work for me. Help! Thanks again.