New User Needs Help

Discussion in 'Acronis True Image Product Line' started by Joe Buonomo, Feb 4, 2006.

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  1. Joe Buonomo

    Joe Buonomo Registered Member

    Feb 4, 2006
    I have used the Free Trial Version of TI 9 with great results. Today I purchased TI 9 Build 2,337 and it is a flop!!

    I am trying to clone a drive. Everything seems to go well until I tell it to PROCEED. I had told me all the steps it was going to do.

    When I hit PROCEED it says a re-boot is required. After the reboot it works for about 30 seconds and gives me a congradulation screen. BUT NO WORK WAS DONE!!!

    It was to copy 3 partition with about 30GB of info but NOTHING.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Joe Buonomo,

    Thank you for choosing Acronis Disk Backup Software.

    Please check each partition of your hard drives by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drives.

    Please note that you will need to reboot your computer in order to scan the system partition.

    If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    You can also create the bootable rescue CD, boot your computer into rescue mode and try to clone your hard drive there.

    Please note that we recommend you to unplug one of the hard drives right after the disk cloning process has been finished, since keeping both original and cloned hard drives connected might cause different boot or drive letter assignment problems.

    If the problem still persists, please create Acronis Report as it is described in Acronis Help Post.
    Please keep both source and destination hard drives connected while creating Acronis Report.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Tatyana Tsyngaeva
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