I installed True Image 11 from a purchased disk and installation was flawless. I register and download the 137.1 MB update from Acronis. I install the update but no where does it give an option to select the "Repair/Upgrade Acronis True Image" option as stated by Acronis. It is like your installing the program for the first time. After installing and rebooting I try opening up the program and it tells me I have invalid serial number and to reinstall? The only way I can get the program to work is by uninstalling everything, reinstalling from the disk and NOT installing the update. This is counter productive to what Acronis states by needing to use the latest build but it is kind of hard to do so when there update install does not work or give you the option to update/repair as they state. Any ideas? PS I have sent in a request for tech support, got the automated reply but have yet to receive an email from a real person.