_________________________________________ I purchased a boxed disk from Amazon Sept 1. What is a a bona fide Acronis authorized seller? I have sent Acronis 3 e-mails -including an attachment with a copy of the sales slip and requesting a response for a free upgrade with no response. I thought I was doing the right thing by purchasing a boxed version instead of a download version. What else could I do? I did not know at the time that version 11 was coming out, since this is the first time I have used the product.