New Disk Director does not boot

Discussion in 'Acronis Disk Director Suite' started by OHMS, Dec 14, 2005.

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  1. OHMS

    OHMS Registered Member

    Joined:
    Dec 14, 2005
    Posts:
    1
    My brand new DiskDirector only gave me a cannot boot disk message. In my urgency, I thought I could construct a bootable disk by copying some files and attaching a boot section to a new CDRW/DVDRW, but so far I only am able to boot the composite into DOS, (w2kpro). I suppose I'll just have to get in contact with the vendor, which as we all know means putting off DiskDirector install until Next MONTH, if I'm lucky.

    Any ideas?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello OHMS,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    Please be aware that you are not able to create Acronis Bootable Rescue Media manually. You should use Tools->Bootable Media Builder option in the main menu of Acronis Disk Director Suite 10.0 in order to create such a media.

    There are several workarounds in case you cannot create Acronis True Image Bootable CD:

    1. Please make sure that you are using a blank unformatted CD-R or CD-RW disc, as other types of media cannot be used to create a bootable rescue CD.

    2. Boot into Safe mode (press F8 when Windows starts up and choose Safe mode to boot into) and then create Acronis True Image Bootable CD.

    3. Update any third-party CD-writing software installed on the computer to the latest version available for free on its respective web-site.

    4. Uninstall any CD burning software temporarily and then create Acronis True Image Bootable CD.

    5. If you use Windows XP please uncheck the "Enable CD recording on this drive" box in the "Recording" tab (to get to this tab please right click on the CD-drive in "My computer" and choose "Properties").

    6. One more workaround:

    - Eject any disc from the burner prior to starting the program;
    - Proceed until the program asks for a disc;
    - Insert a disc and then click the OK button to close the tray automatically.

    If none of these tips help please create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Please submit a request for technical support. Attach the collected report.txt file to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread.

    We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
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