Never received my trial user/pass

Discussion in 'ESET Smart Security' started by idealists, Apr 20, 2009.

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  1. idealists

    idealists Registered Member

    Joined:
    Apr 20, 2009
    Posts:
    1
    I requested a trial user/pass as per the link on the trial download page (http://www.eset.eu/trial-f/?dis=03FA4034) and I have yet to receive it (30mins and counting).

    I've tried 2 different email addresses, on 2 different servers, and nothing received on either. And yet I received my email to activate my forum account without a problem.

    Also the email address input form (http://www.eset.eu/trial-f/?dis=03FA4034) was weird. I typed my email address, then submitted it, only to be prompted again for an email..With no error or success message to indicate the result. Not very user friendly :)
     
  2. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello idealists,

    After clicking the trial download link sent to your email it should take you to a page with your username and password, as shown in step 4 of the following article: http://kb.eset.com/esetkb/index?page=content&id=SOLN932. If this did not happen please PM me your email address and name. I will look up your trial account.

    Thank you,
    Richard
     
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