Need to fix partition error

Discussion in 'Acronis Disk Director Suite' started by Honu, Apr 26, 2006.

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  1. Honu

    Honu Registered Member

    Apr 17, 2006
    I just ran into problems trying to create a third named partition (virtual drive) on my external backup drive but don't know why. Or how to fix it. Any help would be appreciated!

    The HDD is a new WD3200JB HDD, mounted externally. I'd already successfully divided it into 2 virtual drives. Today, I tried to take 100 GB from Drive F and create a new drive, I.

    After about an hour in, I got error messages saying that various sectors couldn't be read. Then the screen froze and nothing worked -- not the keyboard or mouse, etc. Had to power down. It rebooted fine (whew!), and virtual drives F and G on the external HDDe show up as healthy, but with 100 GB shown as "unallocated" (and unnamed.)

    The only thing I can think of that could have caused a problem is that last week I created -- and then deleted -- a backup version of my OS on this drive. A folder called "BOOTWIZ" remains on the drive. Could that be causing the problem? Any ideas on how to safely reclaim that 100 GB?

    I'm attaching the event reports XP generated if that helps.


    Attached Files:

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Honu,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also do the following:

    - Download and unpack the Device Tree application:
    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
    - Move the margin to the right in order to see all the items;
    - Make a screen shot.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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