First sorry about the length, I'm trying to give as much detail as I can. Okay I had a voicemail from a customer who is appearantly getting a error message about "program component upgrade". They were not very detailed as far as to what they were doing or if the error message said anything else. I'm waiting till a apporaite time to call them, since I'm a hour ahead and its only 9am there. As far as the error message, I looked on here, and the only thing close to it, was errors about updating program component modules. I'm assuming this was the error message, but again I'm not positive. Also I don't know if they have version 2.7 or 3.0. Anybody have a clue as to what may be causing this error, or a possible solution? I was thinking of just having them uninstall and reinstall NOD32, since I'm assuming one the components may have gotten corrupted, to where it won't update. I may be way off though.