FWIW, our support forum on Castlecops has suffered the same latency as the rest of the Castlecops website. It is frequently very slow because of server upgrades and not abandoned by us - just abandoned by the internet as it is almost always impossible to get to. Our users don't post there either because they can't or because we direct everyone to just post to our support inbox, which is a much better place for us to interface directly with our users. I direct anyone with questions/doubts to the "Is Prevx good?" thread here which gives information about our timeline to release the next version of our product line. I hardly think that we have unfulfilled promises, but I will comment that our support is always improving (and has had flaws in the past) and we have been hiring a number of new people to aid in support. As I've said in the "Is Prevx good?" thread, if you have any problems getting through to our inbox or if you think your response is taking too long, please let me know personally and I will take care of it.