Ned help With Acronis 8.0

Discussion in 'Acronis True Image Product Line' started by squid13, Jan 23, 2005.

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  1. squid13

    squid13 Registered Member

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    Location:
    Cantonment, FL
    I'm new to this program and I burned an image to CD's. I thought I'd check it out to see if it would work so I booted my computer from the bootable CD. I used the boot CD and tried an image restore and bang right of the bat I get this error message. E000101F4 Acronis True Image has detected unsupported hard disk drives.. Acronis True Image does not support Windows Dynamic Disks, EZ-Drives etc. From what I've been told windows XP Home does not have dynamic disk. I'm using Windows XP Home SP1. When I go to Administrative Tools> Computer Management> Disk management it says my disk is basic. My hard drive is WDC WD800BB-53CAA1 ,80.2 GB Drive 0. Any ideas as to what is causing this? Any help would sure be appreciated. I'm using build number 791.
     
    Last edited: Jan 23, 2005
  2. squid13

    squid13 Registered Member

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    Location:
    Cantonment, FL
    Just an update on what I've done. I uninstalled Acronis True Image using their uninstaller that came with the program. I went to search and removed all files that pertained to Acronis True Image. I had it checked to show hidden files. I used RegSupreme Pro to clean the registry of anything that pertained to Acronis. I rebooted and reinstalled Acronis True Image 8.0 Build 791 and made a new rescue disk and then tried to restore from the boot disk and got the same old error message.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello squid13,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    Please accept our apologies for your inconvenience.

    Could you please do the following?

    - Download Acronis Report utility from http://www.acronis.com/files/support/AcronisReport.exe;
    - Run Acronis Report utility and select the "Create bootable floppy" option;
    - Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
    - Boot the computer under consideration from this diskette and wait for report creation process to complete;
    - Send the "report.txt" file from the floppy disk to support@acronis.com along with the reference to this thread.

    This would provide us with detailed information on the hard disk partition structure.

    Thank you.

    --
    Andrew Berezovsky
     
  4. squid13

    squid13 Registered Member

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    Location:
    Cantonment, FL
    OK I've done as you requested and sent the text file to you.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello squid13,

    Thank you for the information. If you don't get any response from Acronis Support Team please let me know your Acronis request # which is sent to you in an autoreply.

    Thank you.
    --
    Ilya Toytman
     
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