NAV 2005 can't view activity log

I have been battling this problem for sometime now. I have contacted symantec and haven't heard back. I began this problem when I was using the preinstalled version of NAV 2003. I thought upgrading to 2005 would eliminate it, because I was told that 2003 was the only version using the Common Client Log Viewer to open the report (ccLgviewer.exe) I uninstalled NAV 2003 and installed 2005 and am having the same problem launching a report, it won't even open from the path: Program Files/Common Files/ Symantec Shared Files/ccLgviewer. I searched for answers on the Microsoft forum and saw that other people have experienced this problem, but I haven't found a solution from that forum. I saw some hijack logs where they asked for someone to analyze, so I have a hijack log here, incase someone sees if there is an answer to this problem. I really appreciate anyones help. I am very discouraged. I spent over an hour on the phone with Toshiba support and no success. Please help!
JenLou
Logfile of HijackThis v1.98.2
Scan saved at 9:29:26 PM, on 9/11/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\EzButton\CPLDBL10.EXE
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EarthLink TotalAccess\Spyware Blocker\SpywareBlocker.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
C:\Program Files\Toshiba\Power Management\CeEPwrSvc.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\EarthLink TotalAccess\FastLane\IPClient.exe
C:\Program Files\EarthLink TotalAccess\Accelerator\ElinkAcc.exe
C:\toshiba\ivp\ism\ivpsvmgr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpctr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 5.0\Acrobat\Acrobat.exe
C:\Program Files\Common Files\Adobe\Web\AOM.exe
C:\DOCUME~1\Jenny\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink.net/partner/more/msie/button/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshiba.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - (no file)
R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [CPLDBL10] C:\Program Files\EzButton\CPLDBL10.EXE
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [Win32 USB2 Driver] svchosting.exe
O4 - HKLM\..\Run: [Lexmark X84-X85 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe
O4 - HKLM\..\Run: [Lexmark X84-X85 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\RunServices: [Win32 USB2 Driver] svchosting.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Win32 USB2 Driver] svchosting.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\EarthLink TotalAccess\Spyware Blocker\SpywareBlocker.exe" /0
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\EarthLink TotalAccess\Accelerator\\pac-page.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\EarthLink TotalAccess\Accelerator\\pac-image.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9CD32299-EF17-432A-95D9-64D436BAF67B}: NameServer = 207.69.188.185 207.69.188.186

 

Other than this issue, how has the rest of NAV 2005 performed?

 

Hi, Thanks for responding. Everything else in the new version NAV 2005 works fine. I just had my computer guy scan my PC for a hidden virus/adware. He found one, removed it, but it didn't solve the ccLgviewer issue. What other possiblilities could it be?
Thanks, Jen