NAV 2002 e-mail scan problem

I've been running Norton Internet Security 2001 and NAV 2001 in conjunction with BOClean and have never experienced any trouble.

However, I've recently uninstalled NIS and NAV, and Installed NIS 2002 including NAV 8.00.58B

Every 4, 5 hours or so, when downloading e-mail, I now get  "Norton Antivirus was unable to scan your email for viruses".

If I reboot,  NAV stays quiet for a while, until it starts all over again.
Nothing helpful about this in the Symantec knowledge base, unfortunately.

I've uninstalled and reinstalled NAV/NIS a couple of times but no joy.
I just now uninstalled it  and reinstalled it without installing the Redirector update, which according to Symantec can be responsible for a similar, though not identical  problem,  and I'm waiting to see whether the problem will reoccur.

I'm slowly beginning to think about keeping NIS, but replacing NAV with an other antivirus, and NOD32 immediately springs to mind.

However, there are known conflicts between BOClean and NOD32, if I'm not mistaken.

I've been talking to Kevin McAleavy, and he's advising me to go for PC-Cillin or a similar app.

Vet Antivirus also tends to score well in comparative tests.

First, any ideas of why NAV is clunking out on my system?
Second,  has anyone had good results running NOD32 and BOClean in tandem, and lastly:  any other recommendations?

Thanks!   Tony

 

Thanks Paul.

I just received this from Kevin:

"NOD32 did indeed detect fairly well but does have some weaknesses of its own, particularly its annoying habit of halting the system when any file is read or written to. (BOClean for example will check the registry for any changes each ten seconds or so and NOD32 *will* halt the system while it chases after BOClean instead of determining that BOClean is safe, and
hasn't changed since the LAST time it did this.
It does that for every file touched by ANY program and has no real provision to stop it) ... if you shut down the AMON module (real-time scanner),  then it works fine ...
Note that this problem doesn't affect just BOClean ..."

Well, as I said,  I'm now running NAV 2002 without the Redirector update, and I think I'll start by keeping an eye on it for a couple of days, watching out for the problem to reoccur.

After all, I've paid a fair amount of money for the program, and it would be nice not to have to throw it away...

If  the problem pops up again, I'll probably will have to consider an alternative.

Thanks for your insights!

Cheers,  Tony

 

Paul,

It seems to me I'll not only need to keep an eye on NAV, but also on NIS:
I can't exclude the possibilty of NIS incidentally blocking NAV's Poproxy component, although why it would do that only occasionally I really couldn't say.

I had to 'upgrade',  didn't I..... :-/

As I like NIS' ads/banners/popup/content blocking component a lot, I'm not looking forward to the prospect of running a separate firewall, a separate resident scanner, a separate e-mail scanner, and a separate ad/banner blocker.  

The possibilities for conflicts would be mind boggling...

I can't even exclude going back to NIS or NAV 2001, if that would solve the problem.

Anyhow, thanks again, and I'll keep you posted on this continuing sage.

Cheers,  Tony

 

Well,  here are the latest developments:

-  Running NAV without the Redirector update's no solution: the problem has reoccurred.

- I disabled NIS, and ended task on Iamapp.exe, Nisum.exe, and Nisserv.exe, tried downloading mail again, and got the same error, so it appears not to be NIS related.

- Rebooted, and all's well again.

I'm beginning to agree with Kevin, who told me he'd been considering NAV as cr*p for the past two years...
I've posted my question at a Symantec support newsgroup, but i have particularly low expectations about anything coming out of there I haven't dug up in the Symantec Knowledge Base myself already .

I've seen newsgroup posts with my exact problem, but no fixes on the part of Symantec.

Well,  let's wait and see.

Cheers,  Tony

 

I've noticed that, but you've got to admit he more than makes up for it by providing great service for his own product as well.

That would be terrific.  
It always saves a lot of time if you're in a position to put your question to the right people right away,  especially when you're dealing with a relatively large company like Symantec.

Any way I could draw his attention to this thread?

 

blaze smack for head now they tell me nav is crap lol hey but it works just fine with my windows me and aoi account hmmmm

 

Well, yes, that's life, I guess...

Every system's different, and I've been running Nav 2000 and 2001 successively without any trouble whatsoever, until I decided to upgrade to the latest and finest... :-/

We'll get to the bottom of this yet.  

 

Well, being the patient person I am,  after getting the error one more time, I downloaded a Nod32 trial version, and it's running as I speak.

Anything I should tweak in the default settings, other than the usual?
I let it detect my e-mail client automatically, and it's happily scanning email now.

Jan told me he was running NAV as a resident scanner, and using only NOD's POP3 scanner, as he found that Amon slowed him down a little too much.

Is this something to emulate, as I still have a brand new version of NAV 2002, or would you prefer using NOD32 alone?

 

Well, I've adopted Jan's method: NAV as a resident scanner, and NOD32 as a pop3 scanner.

It does appear a bit wasteful, but Amon slowed things down on my system as well.

I still have The Cleaner installed next to BOClean, and MooLive took ages to start up, as did some other programs.

It's better now, but it would be nice if Eset were to be able to make Amon a little less cumbersome.

I'd be grateful for any further insights from you guys.

Thanks!

 

You know, I wasn't even going to read any of these threads that relate to Symantec products (knowing from reading hundreds of posts what a resource hog and how trouble-prone Nortons' stuff is ).

So I guess my only question/comment is: why in Gods' name does anyone use  anything  by Symantec? Pete

 

Hi spy1,

That's a very helpful comment, I'm sure.

However,  once again,  previously I've had no problems at all running NAV 2000 and 2001.
And Norton Internet Security 2001 and 2002, as well as NSW, I might add...  

It's just this NAV 2002 email component that's misbehaving, and which prompted me to start looking for a solution.

I might add, that even  BOClean, which I'm fond of, has in the past needed a couple of patches in order to accommodate certain applications, and yet you don't hear me complaining.

And this time its NOD32's Amon which is slowing me down, instead of NAV,  remember...

Cheers,  Tony

 

Well,  Re-enabled Amon, uninstalled the Cleaner, as Amon didn't appear to like it one bit, and as I'm running BOClean anyway,  and I'm growing to like Nod32 more as I go along...