Mywebroot account showing 2 PCs protected

Discussion in 'Prevx Releases' started by Thankful, Mar 19, 2012.

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  1. Thankful

    Thankful Savings Monitor

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    My Secureanywhere account is showing 2 PCs protected even though I only have one computer. One account shows PC centrally managed and other shows user configuartion. Is this correct?
    I have also submitted a ticket to Webroot support.
     
    Last edited: Mar 19, 2012
  2. Techfox1976

    Techfox1976 Registered Member

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    The Webroot Support ticket was the correct action, since thy can remove the old PC from the display for you.
     
  3. Thankful

    Thankful Savings Monitor

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    I'll probably leave as is since I try different things on my computer and don't want to ask support to remove the extra computer each time. As a suggestion, give the user the ability to remove the extra computer from Mywebroot account.
     
  4. Techfox1976

    Techfox1976 Registered Member

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    I think they are working on it. Check on http://community.webroot.com/ if you're unsure or want to make sure your voice is heard.
     
  5. Thankful

    Thankful Savings Monitor

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    Thanks. I'll post my suggestion there.
    I sent the request direct to Webroot support since
    I couldn't make heads or tails of the community.
     
    Last edited: Mar 21, 2012
  6. ams963

    ams963 Registered Member

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    yeah I've also been annoyed with asking the support to remove each pc every time.....whereas I should be only asking support for any technical help.....I've asked support to consider adding option for users to remove pc....and they've replied they would consider it....
     
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