MyPrevx Problems

Discussion in 'Prevx Releases' started by redwolfe_98, Nov 18, 2009.

Thread Status:
Not open for further replies.
  1. redwolfe_98

    redwolfe_98 Registered Member

    Joined:
    Feb 14, 2002
    Posts:
    581
    Location:
    South Carolina, USA
    i need to re-activate my license, again, after having refomatted, again, but the myprevx-license-manager will not allow me to de-activate my license, again, so that i can re-activate it again..

    my license has been activated 3 times, which, apparently, is the limit..

    i think prevx needs to improve their system..

    my email address is redwolfe_98 @ yahoo.com , if that helps..
     
    Last edited: Nov 18, 2009
  2. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    Contact Prevx through their support or contact PrevxHelp here.
     
  3. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
  4. redwolfe_98

    redwolfe_98 Registered Member

    Joined:
    Feb 14, 2002
    Posts:
    581
    Location:
    South Carolina, USA
    thanks, triple_helix, and biscuit..

    i contacted prevx-support and they took care of the problem for me, de-activating my license so that i can re-activate it, again..
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Good to here that's what I do when I have a problem with activating! I don't think there is a bigger pest than me with activating! :D

    TH
     
  6. JohnnyDollar

    JohnnyDollar Guest

    This is a new one on me, I am glad I read this thread. If you reinstall windows or revert to an earlier windows image before Prevx, you have to first deactivate prevx before reinstalling it again?
     
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Reverting to an image should be fine but reinstalling Windows will generally require a license deactivation. If you aren't able to deactivate it, send me a PM and I'll deactivate it :)
     
  8. JohnnyDollar

    JohnnyDollar Guest

    Ok thanks for the response.
     
  9. malamute

    malamute Registered Member

    Joined:
    Nov 27, 2009
    Posts:
    1
    This is ridiculous. I cannot deactivate a computer to transfer a license because the myprevx account confirmation email needed to activate the account never comes. Even after I renewed my license. Previously I had tried to transfer the license months ago with the same result. I understand the control of licenses, but to waste our time with writing in forums to get some form of is response is unnecessary. I now have an unusable license - AGAIN!
     
  10. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Very sorry for your troubles :( If you could please send me your license via PM or send an email to report@prevxresearch.com, we'll take care of it ASAP.

    Sorry again for the inconvenience.
     
  11. Pablo87

    Pablo87 Registered Member

    Joined:
    Oct 30, 2009
    Posts:
    324
    I Have the problem here
    can't activate my license on my pc
    because my license is now activated on 3 PC's? :S
    PrevxHelp can u delete all my pc's at my prevx?
    so i can activating them

    sorry for my bad english i hope you understand my question
     
  12. Fajo

    Fajo Registered Member

    Joined:
    Jun 13, 2008
    Posts:
    1,812
    Message Prevx as the Post above you states. Support or Joe should be able to take care of it for you. Make sure to leave a description of what you want done. and the Key you want modified.
     
  13. Pablo87

    Pablo87 Registered Member

    Joined:
    Oct 30, 2009
    Posts:
    324
    thnx for your reply
    i send Joe a pm with my problems
    i hope they have a fast respons my pc is already infected:oops:
     
  14. Fajo

    Fajo Registered Member

    Joined:
    Jun 13, 2008
    Posts:
    1,812
    I'm sorry to hear that. :doubt: Yes the support staff at Prevx including Joe are normally very quick to respond, Hope they get you fixed up soon. :cool:
     
  15. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    I've reset your license key now - you should be able to use it without a problem :)

    Let me know if you need anything else!
     
  16. Pablo87

    Pablo87 Registered Member

    Joined:
    Oct 30, 2009
    Posts:
    324
    Many Thnx Joe
    for the fast repons my pc is clean en secure
    it works perfectly:)
     
  17. Pablo87

    Pablo87 Registered Member

    Joined:
    Oct 30, 2009
    Posts:
    324
    I have again problems with myprevx
    i can't use my licence after formating:(
    3 pc are now active, can some one help me with this
    dont want to infected again
    Thnx in advance!
     
  18. Fajo

    Fajo Registered Member

    Joined:
    Jun 13, 2008
    Posts:
    1,812
    PM Joe your license and Information He should be able to help.
     
  19. Pablo87

    Pablo87 Registered Member

    Joined:
    Oct 30, 2009
    Posts:
    324
    i already did that but no respons
     
  20. Fajo

    Fajo Registered Member

    Joined:
    Jun 13, 2008
    Posts:
    1,812
    Have not seen him on. Just be patient you can also contact support Thur the support part of Prevx website if needed You can message them the License key also. Tho I would recommend just waiting on PrevxHelp sense you have messaged him.
     
Thread Status:
Not open for further replies.